Virtual Assistant - Technical Operations

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in technical operations to join our client's Chief Information Officer (CIO). In this role, you will be responsible for performing various tasks, including: Provide direct administrative and technical support to the CIO; Manage product imports, updates, and data maintenance within Acumatica ERP; Support Shopify store management, including product updates and basic website maintenance; Monitor software updates, integrations, and overall system performance; Troubleshoot basic technical issues and coordinate with software vendors when needed; Maintain technical documentation, SOPs, and internal process documentation; Organize data, create reports, and analyze information using Excel or Google Sheets; Manage calendars, administrative tasks, and project coordination; Support ongoing automation and system improvement initiatives; Previous experience in a technical support, technical virtual assistant, operations support, or similar role; Experience working with Acumatica ERP (or another ERP platform) and Shopify ; Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis; Strong technical aptitude and the ability to learn new systems quickly; Excellent problem-solving and troubleshooting skills; Experience coordinating with software vendors or third-party support teams; Strong organizational skills with exceptional attention to detail; Ability to create and maintain clear documentation and SOPs; Strong written and verbal English communication skills; Ability to work independently and proactively manage priorities after onboarding; Availability to occasionally support system updates outside regular business hours; Work from home; Payment in dollars per working hour (30-hour week); Starting salary between 6$ - 10$ per hour depending on your experience, with room for raises based on performance; A workplace that values its people; Professional development opportunities to grow your career; Be part of a supportive team that values your input and achievements; Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients; Remember to upload your data in English, please. Including your resume.