Virtual Assistant (VA)

Role Overview

Openhill Global is looking for a detail-oriented Virtual Assistant to support our executive team and daily operations. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping others succeed through excellent organizational and communication skills.

Key Responsibilities

• Monitor and manage support tickets, ensuring timely resolution of student and tutor issues
• Handle chatbot escalations by reviewing conversations and responding to user inquiries
• Track and monitor upcoming and live classes to identify late students, tutors or no-shows
• Notify parents, students and tutors of delays and follow up to ensure classes start on time
• Report and log incidents such as students or tutor no-shows, technical issues, or scheduling conflicts
• Assist students, parents and tutors with scheduling, rescheduling, and general platform support
• Maintain accurate records of support interactions, tickets, and resolutions
• Collaborate with HR and Admin teams to escalate complex issues when necessary
• Generate periodic reports on support performance, escalations, and platform activity
• Ensure a high level of customer satisfaction through clear, professional communication
  
  

Requirements

• Bachelor's degree required; relevant experience may be considered in lieu of a degree
• 1-3 years of experience in customer support, virtual assistance, or operations
• Comfortable using web-based tools, dashboards, and support systems
• Strong written and verbal communication skills
• Excellent organizational, multitasking, and time management abilities
• Ability to work independently and handle multiple tasks simultaneously with minimal supervision
• Strong attention to detail and problem-solving skills
• Reliable internet connection and a quiet work environment
• Ability to handle sensitive situations professionally and calmly
  
  

Preferred Qualifications

• Experience working in edtech, tutoring platforms, or online services and across multiple time zones
• Familiarity with customer support tools or ticketing systems
• Experience handling live chat or chatbot escalations
• Passion for education and supporting tutors and students or parents
• Experience working remotely with distributed teams
• Knowledge of CRM or data tracking tools is an advantage
  
  

What We Offer

Flexible remote work environment

Opportunity to work with a fast-growing global platform

Competitive pay with performance-based incentives or bonuses

Hands-on experience in edtech and platform operations

Training and continuous skill development

Career growth opportunities into operations or management roles within the company

Supportive and collaborative team culture