We are seeking an experienced
Virtual Dental Front Office Receptionist / Patient Care Coordinator
to join a busy, patient-focused dental practice. This is an excellent opportunity for someone with strong U.S. dental front office experience who enjoys providing exceptional customer service, coordinating patient care, and supporting a fast-paced, multi-provider practice.
The ideal candidate is bilingual (English/Spanish), highly organized, detail-oriented, and experienced with dental scheduling, insurance verification, and patient communication.
What We're Looking For
We're looking for a dependable, patient-focused professional who enjoys helping patients, thrives in a collaborative environment, and takes pride in delivering outstanding service. If you have a strong dental front office background and enjoy working in a fast-paced virtual setting, we'd love to hear from you.
Key Responsibilities
Manage recall lists and proactively schedule patients for preventive and follow-up appointments.
Schedule, reschedule, and confirm patient appointments.
Answer inbound calls and assist with AI receptionist overflow.
Coordinate patient care and provide exceptional customer service.
Perform dental insurance verification and eligibility checks as needed.
Follow up with patients regarding recommended treatment plans after exams.
Contact and reschedule no-show or missed appointments.
Maintain accurate patient records within the practice management system.
Support additional front office administrative tasks as assigned.
Collaborate with multiple providers to ensure efficient scheduling and patient flow.
Required
3–4 years of recent experience
working in the front office of a
U.S. dental practice
.
Bilingual
English and Spanish
(spoken and written).
Experience with:
Patient scheduling
Recall management
Dental insurance verification
Treatment follow-up
No-show management
General patient coordination
Ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Strong customer service and organizational skills.
Comfortable learning new processes and taking on additional responsibilities.
Preferred
Experience using
EagleSoft EMR
.
Experience using the
Weave
phone system.
Experience supporting a multi-provider dental practice.
Remote Work Requirements
Dedicated, quiet home office suitable for HIPAA-compliant work.
Reliable high-speed internet connection.
Computer capable of running multiple applications simultaneously.
Quality USB headset with microphone.
Backup power and/or internet solution preferred.
Training & Support
Comprehensive training provided by the practice.
Direct supervision and ongoing support from the Practice Owner/Doctor.
Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 10 AM to 7 PM PST.