We are seeking a sharp, resourceful, and highly organized
Virtual Medical Administrative Assistant
to join our growing podiatry scheduling team. In this role, you will act as a vital link between our clinic and our patients, ensuring the provider schedules remain optimized and patient access is seamless.
The ideal candidate possesses direct experience working within a podiatry practice and holds a sophisticated understanding of medical health insurance. You must be completely confident navigating the nuances of
In-Network vs. Out-of-Network benefits
, ensuring that patients are accurately informed of their coverage before stepping foot into the clinic.
Core Responsibilities:
Strategic Scheduling & Patient Coordination
Appointment Management:
Efficiently coordinate, book, and reschedule specialized podiatry appointments within the
ModMed (EMA)
platform.
Appointment Confirmations:
Conduct systematic outbound outreach campaigns via phone and secure messaging to confirm upcoming appointments, reducing no-show rates.
Lead Conversion:
Proactively call prospective patient leads who have inquired about clinic services, answering their baseline questions and successfully converting them into scheduled patients.
Insurance Verification & Benefit Allocation
Coverage Verification:
Perform detailed real-time eligibility checks using payer web portals or phone inquiries.
Network Navigation:
Critically evaluate and document patient benefits, distinguishing clearly between
In-Network and Out-of-Network allowances, copays, deductibles, and coinsurance.
Financial Accountability:
Accurately update financial and insurance data fields within patient charts to eliminate downstream billing rejections.
Administrative Support & Technology Workflow
Digital Communication:
Monitor and organize high-volume clinic correspondence via
Microsoft Outlook
and sync internally with the team using
Microsoft Teams
.
Data Tracking:
Utilize
Excel / Google Sheets
and
Word / Google Docs
to track scheduling metrics, lead outcomes, or administrative documentation.
Demographic Intake:
Maintain flawless accuracy when inputting personal data, physician referrals, and intake packets into patient accounts.
Specialty Experience:
Minimum 1–2 years of medical administration experience
specifically within a Podiatry clinic
or a closely related surgical/orthopedic specialty.
EMR Mastery:
Hands-on, proficient working experience utilizing
Modernizing Medicine (ModMed / EMA)
.
Insurance Expertise:
Deep fundamental knowledge of health insurance workflows, specifically featuring a strong, verifiable comfort level with
In-Network and Out-of-Network benefit structures
.
Technical Agility:
Advanced proficiency in Microsoft Office (Word, Excel, Outlook, Teams) or Google Workspace applications.
Communication Excellence:
Outstanding verbal and written English communication skills, marked by a warm, authoritative, and professional phone presence.
Remote Infrastructure:
A completely quiet, private workspace that aligns with HIPAA privacy guidelines, paired with a reliable high-speed internet connection and functional headset.