Virtual Medical Receptionist/ Patient Access Coordinator

Virtual Medical Receptionist (VMR) – Behavioral Health Practice

• Respond promptly and professionally to incoming calls, voicemails, patient messages, and new patient inquiries.
  
  
• Coordinate new patient registration, intake paperwork, and appointment scheduling.
  
  
• Maintain active referral lists and waitlists, ensuring timely outreach and follow-through.
  
  
• Schedule appointments accurately according to provider availability, appointment types, and telehealth/in-person requirements.
  
  
• Verify insurance eligibility and identify coverage concerns before appointments.
  
  
• Review upcoming appointments for outstanding balances, missing documentation, and registration needs.
  
  
• Assist with patient balance inquiries, payment collection, and administrative billing follow-up.
  
  
• Maintain accurate patient records and document communication and scheduling outcomes.
  
  
• Utilize EHR reports and administrative worklists to prioritize tasks.
  
  
• Provide brief daily activity summaries and maintain accurate time records.
  
  
• Coordinate with providers and practice leadership regarding scheduling needs and unresolved patient concerns.
  
  

• Previous experience in medical reception, patient coordination, or healthcare administration.
  
  
• Familiarity with electronic health records and medical scheduling workflows.
  
  
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
  
  
• Excellent written and verbal communication skills with a warm, professional approach.
  
  
• Ability to work independently, follow established procedures, and consistently complete assigned responsibilities.
  
  
• Understanding of HIPAA and patient confidentiality requirements.
  
  

• Hands-on experience with athenaOne (athenahealth) and Spruce Health.
  
  
• Experience working in psychiatry, psychotherapy, or outpatient behavioral health.
  
  
• Knowledge of insurance eligibility verification, patient balances, and healthcare revenue cycle workflows.
  
  
• Experience with EHR reporting, referral management, and patient waitlist coordination.
  
  

• Remote, part-time position.
  
  
• Approximately 10 hours per week.
  
  
• Flexible scheduling within established weekday business hours, with consistent availability for patient callbacks.
  
  
• Additional hours may be available based on practice needs and prior approval.