Virtual Order Support Specialist (VOSS)

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy

Job Description:

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires, at a minimum, one of the following qualifications:

• High School Diploma

• Advanced English C1

• Bachelor’s Degree or higher AND four (4) years of experience in healthcare operations, medical sales support, DME, home care, order entry, or a related healthcare environment; OR

• High School Diploma/GED AND eight (8) years of experience in healthcare operations, medical sales support, DME, home care, order entry, or a related healthcare environment.

Required experience must include:

• 
  
• Healthcare order intake, order entry, and documentation workflows.
• Retrieving, reviewing, and organizing supporting documentation from multiple systems or sources.
• Applying established business processes and role-specific guidelines to prepare accurate work for downstream review.
• Direct communication and coordination with clinical, hospital-based, or internal business partners.
• 
  
  

Additional Qualifications

Additional qualifications that could help you succeed even further in this role include:

• Experience working across Sales, Customer, Clinical, and Operations teams to coordinate order intake and documentation.
• Experience with Express Therapy Portal, HERO, electronic health records, customer portals, or similar healthcare order-management systems.
• Strong written and verbal communication skills, with the ability to clearly explain status, next steps, and role boundaries.
• Strong attention to detail, with the ability to organize documentation, maintain accurate records, and manage multiple approved assignments.
• Ability to work independently within defined workflows, collaborate cross-functionally, identify barriers, and escalate issues appropriately.

Work location:

Hybrid Eligible (Job duties allow for some remote work, with onsite presence in Belén, Heredia, required for Moments That Matter.)

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Who we are

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

Our workforce

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Our impact

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future