About Us:
OPTIMAL is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfilment.
Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.
OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view
About the Role:
The Virtual Property Manager is vital for the success of a portfolio of properties. He/She needs to take ownership, stay organized, manage as if they are the property owner, and treat everyone with honesty, respect, and kindness.
Who Is This Role a Fit For
We are looking for someone who is organized, assertive, likeable, a good problem solver, and has great customer service skills. If you are looking to grow personally and professionally while learning about the world of real estate investment and property management, then this role is for you!
Key Responsibilities:
Customer Service
Build and maintain excellent relationships with tenants, owners, and vendors.
New Client Onboarding
Set up new properties in Client Software Platforms and keep new Property Owners informed and confident in our ability to manage their properties.
Lease Renewals
Detailed tracking and management of renewals to ensure minimum vacancy.
Maintenance
Oversee vendors, assign work, obtain approval, and ensure successful completion and billing.
Tenant Management
Coordinate tenant move-in, rent collection, posting of late notices and other notices, lease enforcement, and tenant move-out.
Social Media Management
Assist in creating and posting content on Facebook, Instagram, LinkedIn, and other social media platforms.
Other
May be asked to help with different aspects of the business as needed, which may include - refining new processes, and brainstorming solutions
Ideal Qualifications:
- At least 1 year of Customer Service experience, preferably within a BPO environment
- Able to work with minimal supervision
- Responsible and takes ownership of deliverables to clients
- Able to handle multiple clients at the same time
- Excellent written and verbal communication skills
Work Details:
- Employment Type: Independent Contractor, Full-time
- Schedule: Time: 8 am CST - 5 pm CST (Managing U.S Based Clients)
Compensation Package:
- 100% Remote Work
- Weekends Off
- 10 Paid Time Off per year
- 6 Paid Holidays (Based on Philippine Holidays)
- HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month
- Independent Work Environment with Team Leader & Shadowing Team Member Support as needed