Visual Communication Designer – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We're looking for a creative and innovative Visual Communication Designer in our Information Technology (IT) division to help bring technology and data to life through visual storytelling, multimedia, and emerging communication tools.

In this role, you'll transform complex IT initiatives, strategies, roadmaps and technologies into compelling stories and experiences that employees and leaders across Alberta Blue Cross can easily understand and engage with. Using a combination of visual design, video, animation, dashboards, AI-powered content creation tools, and digital storytelling techniques, you'll create internal communications and experiences that drive awareness, understanding, adoption, and engagement across the organization.

Working closely with IT leaders, project teams, and business stakeholders, you'll help shape how technology, data and innovation are communicated at Alberta Blue Cross while exploring new ways to connect with employees through evolving communication methods and technologies.

You'll also play a key role in identifying, experimenting with, and adopting emerging communication technologies and AI capabilities to continuously evolve how technology stories are told and experienced.

WHAT YOU WILL DO:

• Create compelling visual communications, including infographics, presentations, dashboards, reports, one-pagers, digital campaigns, and interactive content.
• Develop videos, animations, motion graphics, visual explainers and other multimedia assets for a variety of audiences and channels.
• Translate complex technical concepts into engaging stories and visual experiences that improve understanding and engagement.
• Support IT leadership communications, technology launches, strategic initiatives, change management efforts, and employee engagement campaigns.
• Create content for SharePoint, Microsoft Teams, intranet sites, town halls, and other digital channels.
• Showcase innovation, success stories, and the business impact of technology through a variety of formats.
• Help leaders communicate technology, innovation, data, AI, architecture, IT strategy, roadmaps, priorities and cybersecurity initiatives.
• Leverage AI-powered tools and emerging technologies to create and enhance digital content, while innovating storytelling approaches and audience experiences.
• Stay current on emerging communication trends, digital media, workplace technologies and AI-enabled tools.
• Build prototypes, proof of concepts, and innovative communications that support experimentation and continuous improvement.
• Apply technical expertise in Microsoft Word, Adobe Acrobat Pro, PDF forms, document templates, and file/version management to produce accurate, user-friendly deliverables.
• Partner with technology leaders, architects, engineers, analysts, and subject matter experts to understand and communicate complex technical concepts and initiatives.
• Collaborate with Marketing, Brand, and Corporate Communications teams to ensure technology communications align with enterprise standards, support organizational priorities and deliver a consistent employee experience.

Key success measures:

• Increased engagement with IT communications, digital content, and multimedia experiences.
• Successful adoption of innovative AI-powered approaches to storytelling and content creation.
• Creation of high-quality videos, animations, visual experiences, and AI-enabled content that make technology easier to understand.
• Improved effectiveness of communications supporting technology and organizational change initiatives.
• Creation of a compelling portfolio of stories, videos, animations, presentations, one-pagers, and digital content that showcases the impact of technology across the organization.
• Strengthening collaboration and partnership between IT and enterprise communications, marketing, and other corporate teams to deliver consistent, high-impact messaging across the organization.
• Increased awareness and understanding of how IT initiatives, investments and strategic priorities support the organization’s operational plan and business objectives.

WHAT YOU WILL HAVE:

• Degree or diploma in Communications, Digital Media, Graphic Design, Multimedia, Interactive Media, Marketing, Technical Communications or a related field.
• 3-5 years of experience creating visual communications, multimedia content, information design, digital storytelling, or digital communications solutions.
• Experience creating visually engaging content across multiple channels and formats.
• Demonstrated expertise in visual storytelling and digital content creation.
• Strong presentation design, graphic design, and content development skills.
• Experience creating video content, motion graphics, animation, or other multimedia assets.
• Knowledge of modern workplace technologies, AI-enabled tools, digital collaboration platforms, and emerging trends shaping the future of work.
• Strong understanding of information technology concepts, services, practices and trends, with the ability to quickly learn new technical domains and translate technical topics into clear, engaging content for diverse audiences.
• Exceptional creativity, curiosity, and storytelling ability.
• Ability to simplify complex information and create content that resonates with diverse audiences.
• A portfolio demonstrating visual storytelling, multimedia production, presentation design, video, animation, or digital content creation.

Technical Skills and Experience:

Experience with some combination of:

• Graphic design and visual communications
• Adobe Creative Suite and other digital design platforms
• Presentation design (PowerPoint)
• Acrobat Pro
• Motion graphics, video production, animation and multimedia creation tools
• SharePoint, Microsoft 365, Teams and other digital workplace platforms
• Content management, web publishing, information architecture and content organization
• User experience (UX), accessibility and inclusive design principles
• Change communications, technology adoption and employee engagement strategies
• Data visualization, dashboard design and visual storytelling
• AI-powered content creation tools, including Microsoft Copilot, prompt engineering and generative AI technologies for content, video, image and design creation.
• Storyboarding, script writing and multimedia storytelling techniques
• Brand standards and enterprise communication practices
• Digital analytics and content performance measurement
• Understanding of IT services, technology strategy, digital transformation, AI, cybersecurity, data and analytics and enterprise technology concepts, with the ability to communicate them effectively to technical and non-technical audiences.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

About Us

Alberta Blue Cross® is an Alberta based not-for-profit, dedicated to delivering exceptional customer experience and community leadership. We are committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans.

We believe in what we do—and place trust in our employees to deliver our vision.

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®* The Blue Cross symbol and name are registered marks of the Canadian Association of Blue Cross Plans, an association of independent Blue Cross plans. Licensed to ABC Benefits Corporation for use in operating the Alberta Blue Cross Plan. ®† Blue Shield is a registered trade-mark of the Blue Cross Blue Shield Association.