VodafoneThree - Account Manager, Multinational Customer Desk Sales

VodafoneThree: Account Manager, Multinational Customer Desk Sales
Location: Stoke + *Location Independent Worker
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time

*Location Independent Worker

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone’s UK offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. We anticipate the role holder will be in our Stoke office 2-3 days per month on average.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

This is an exciting desk-based B2B sales role focused on managing and growing a portfolio of large multinational customers.

You’ll take ownership of customer relationships, building a strong understanding of their business, priorities and challenges. Your focus will be on retaining and growing existing revenue, identifying cross-sell and upsell opportunities, and developing new relationships and opportunities within your accounts.

You’ll work closely with our Global Account Managers (GAMs) and wider VodafoneThree teams to develop customer relationships, identify growth opportunities and deliver the right solutions. While account management is at the heart of the role, you’ll also be expected to proactively generate new business opportunities across your customer base.

• Manage and develop a portfolio of large multinational B2B customers, building strong, trusted relationships and becoming a key point of contact.
• Understand customer strategies, priorities and challenges to identify opportunities to retain and grow revenue.
• Develop relationships across different customer teams and buying groups, expanding your network of contacts within each account.
• Identify and pursue cross-sell, upsell and new business opportunities across the VodafoneThree portfolio.
• Own account and sales plans, managing opportunities from initial identification through to proposal, negotiation and close.
• Lead regular customer reviews, using these to strengthen relationships, understand changing requirements and identify future opportunities.
• Work closely with Global Account Managers and internal teams to coordinate activity and deliver solutions that meet customer needs.
• Maintain an effective sales pipeline and deliver against agreed revenue and sales targets.

Who you are

• Experience in B2B account management or sales, ideally in telecoms, technology or a similar B2B environment.
• A proven ability to manage and grow existing customer accounts, with experience identifying and developing new commercial opportunities.
• Strong relationship-building skills, with the confidence to engage and influence stakeholders across different levels and functions.
• A strong understanding of customer needs, with the ability to identify opportunities and recommend relevant products and solutions.
• Commercially focused, with experience managing a sales pipeline and working towards revenue targets.
• Highly organised, able to manage multiple customers, relationships and opportunities effectively.
• Confident working with complex organisations and collaborating with Global Account Managers and wider internal teams.
• Strong communication, negotiation and influencing skills, with a customer-focused and results-driven approach.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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