Voice Operations Specialist - Remote

Hello! ✨ We’re Wildix , a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next. About Us… In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next. At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work. At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth. About The Role The scope of this role is to take full ownership of the end-to-end number porting process, ensuring every request is executed with precision, speed, and a relentless focus on the customer experience. You will serve as the central point of coordination and a subject matter expert, responsible for everything from porting order submission and issue escalation to stakeholder communication. What You Will Do Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy Work with carrier portals and internal systems to manage porting requests and ensure data integrity Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements Take ownership of the end-to-end porting process and proactively resolve issues that may arise Provide timely status updates and respond to partner inquiries in a professional and efficient manner Identify and escalate recurring issues with carriers to ensure prompt resolution Collaborate with cross-functional teams to resolve complex customer cases Maintain and update documentation related to porting processes and best practices What You Will Bring Minimum 1 year of experience in customer support or customer care, preferably in telecommunications Experience using Salesforce CRM or similar tools Strong communication and interpersonal skills Excellent attention to detail and problem-solving abilities Ability to prioritize tasks and work in a fast-paced environment Ability to work both independently and as part of a team Fluent English (written and spoken) Bonus Points If You Have troubleshooting and technical skills Have experience with DID porting and number ordering processes Speak German at minimum B2 level Why You’ll Love It Here 👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individual s who drive real impact. 🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are. 🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration. 💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas. What we offer 🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. 💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. 🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game. 🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information Interview Process 🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins) 🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (45 mins) We Are Wildix : Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. Ready to join us? Apply Now!