VoIP Support Technician
Remote | Full-Time | US Hours (3pm-11pm/4pm-12am SAST)
We're looking for a skilled
VoIP Support Technician
to join our client's growing technical support team. This role is ideal for someone with hands-on experience deploying, supporting, and troubleshooting VoIP phone systems. You'll work closely with clients to resolve technical issues, configure phone systems, and ensure reliable voice communications.
Key Responsibilities
Install, configure, and support VoIP phone systems and hardware
Troubleshoot voice, network, and connectivity issues
Provision and manage user accounts, extensions, and call routing
Configure and maintain IP phones and related devices
Diagnose and resolve service interruptions in a timely manner
Document support activities and maintain accurate records
Collaborate with internal teams to deliver excellent customer service
Assist with system upgrades, migrations, and new deployments
Requirements
Experience supporting VoIP systems in a technical support environment
Strong troubleshooting and problem-solving skills
Experience with one or more of the following platforms:
Bicom
Yeastar
NetSapiens
Experience configuring and supporting
Yealink
IP phones
Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs, QoS)
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities
Customer-focused with a proactive approach to issue resolution
Experience using
ConnectWise
CRM or PSA (helpful but not required)
What We're Looking For
A strong technical troubleshooter
Someone who enjoys solving complex issues
A team player with excellent communication skills
Organized, dependable, and detail-oriented
Able to work independently while delivering exceptional customer service