Volunteer Journey & Systems Coordinator (Contract)

About Orange Sky Orange Sky exists to support Australians who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster. We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported. Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning! The Role This position is perfect for a process-driven, experience focused problem solver who wants to use technology to empower our staff and volunteers to make a bigger impact. Reporting to our Senior Manager Operations Support, this 18-month fixed-term contract role bridges the gap between people and technology. You will act as the champion for our volunteer management platform (Rosterfy) and key integrated tools, focusing on process design, user experience, and volunteer journey mapping to ensure a seamless, high-quality experience for volunteers across every stage of their lifecycle. What you’ll be doing (in a nutshell) Optimising Volunteer Lifecycles & Journeys: Partnering closely with the Volunteer Experience Coordinator to map, build, and refine automated volunteer journeys (onboarding, engagement, retention, and offboarding). You'll design streamlined workflows to remove friction, enhance engagement, and create "wow" moments for our volunteers. Designing Seamless User Experiences: Serving as the key contact for our volunteer platform (MyOS/Rosterfy), translating user needs into smart system configurations, and providing thoughtful support to ensure technology is an enabler, not a barrier. Crafting Workflows & Learning Resources: Collaborating with our Learning & Development Specialist to build engaging, accessible user guides, workflows, and training materials that make platform adoption easy and intuitive for both staff and volunteers. Driving Continuous Improvement: Proactively identifying operational pain points, testing new platform features, and implementing process improvements aligned directly with our broader volunteer strategy. Protecting Data Integrity & Insights: Conducting light system audits to keep volunteer data accurate and secure, while collaborating with our Data & Insights team to improve volunteer lifecycle reporting. Collaborating Across the Organization: Building strong, positive relationships with volunteer leaders, internal teams, and software partners to bring process enhancements to life. What you bring to the table The experience: 3+ years of experience in volunteer engagement, customer experience, operations support, or systems administration. Prior experience designing user journeys or supporting a large volunteer base in a non-profit environment is highly valued. Experience & journey mapping focus: A people focused mindset with a knack for process mapping, understanding user behaviour, and designing intuitive, automated journeys that make people's lives easier. Platform & technical aptitude: Practical experience navigating, configuring, or supporting volunteer management platforms or CRMs with an interest in workflow automation. Communication & empathy: Exceptional skills in translating system processes into clear and accessible language for a diverse range of people Analytical & project skills: Strong organisational skills to manage competing priorities, paired with a sharp eye for detail regarding data quality and process flow (experience with Asana is a plus). The mindset: A creative problem solver who sees gaps as opportunities to improve the user experience and brings a genuine passion for Orange Sky's mission. Why Join Orange Sky? At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities". You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including: A supportive, purpose-driven team that knows how to have fun An attractive and fair remuneration with salary packaging of up to $15,900 tax free per year A paid-out rewards scheme, additional gifted leave days & performance perk. Flexible approach to work Personal growth opportunities through our ‘My Career Pathway’ Professional development fund (both formal and informal learning opportunities) Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle; Orange Sky Australia has been recognised as an Inclusive Employer through DCA (Diversity Council Australia). Dog friendly offices - bring your (furry) best mate with you to work Additional leave including Orange Sky public holiday and gifted leave for high performance; Wellness initiatives and an Employee Assistance Program (EAP) And the warm fuzzies that come from doing something that really matters We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. The successful candidate will be required to undergo a standard background and criminal record check prior to commencement that will be assessed on case by case basis. Sound Interesting? Read the Position Description here or using the link below for more information https://docs.google.com/document/d/1CqV4CnmVNWcCBKxnOW5qnQPIn1wKThnAb6exZPJiOlA/edit?usp=sharing Please contact Emma from the People & Engagement Team if you have any further questions at emma.duce@orangesky.org.au