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Volunteer: Peer Listener (Jan - Aug 2027)
- Hiring from
- Hong Kong
- Work type
- Remote
- Posted
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Project Details
What We Need
A free listening service operating from 7pm to 5am every night, through an online texting platform. Aims to:1. Address the increasingly severe mental health issues among young adults and adolescents; 2. Achieve early intervention and prevention; 3. Promote psychological wellbeing and mental health awareness
What We Have
Training will be provided in January 2027 for volunteers to gain knowledge of mental disorders, active listening skills, and how to handle severe cases, such as self-harm and suicidal ideation.
Why this is important
To provide peer-to-peer support for our service users and promote mental well-being.
Project Period
01 Nov 2026 - 30 Nov 2026
Location
Remote
Team Project
You’ll be working with other awesome volunteers.
About The Organization
Heartline Hong Kong
https://heartlinehk.com/
Causes
Community Development
Youth
Mental Health
What We Do
Heartline Hong Kong (IRD: 91/19433) is a registered mental health charity founded in 2021 by local university students and has been run continuously by university students and young adults. Our vision includes (1) to provide emotional support to youth in distress; (2) to empower youths and unleash their potential in long-term commitment to mental health service delivery; and (3) to make mental health care diverse, inclusive, and accessible for all. There are four core principles our volunteers abide by when they are providing our core text-based emotional support service, including (1) anonymity, (2) confidentiality, (3) non-judgmental, and (4) non-directiveness. Since our inception, we have trained more than 370 volunteers and handled over 9,000 texts and calls. Beyond our core listening services, we have partnered with universities, non-governmental organizations, and secondary schools to promote mental health awareness in the community through interactive workshops, human libraries, exhibitions, and talks, reaching more than 10,000 attendees in 2025-2026.
Heartline Hong Kong（91/19433）是一間於2021年由本地大學生創立的註冊精神健康慈善機構，一直由大專學生及青年營運至今。我們的願景包括：（1）為受情緒困擾的年輕人提供情緒支援；（2）賦權年輕人，讓他們投入精神健康服務的推動；以及（3）令精神健康服務變得多元、共融及可達。我們的義工在提供文字情緒支援服務時，必須遵守四大核心原則：匿名、保密、非批判，以及非指導性。自成立以來，機構已培訓超過370名義工，並處理了逾9,000則文字訊息或來電。除核心的聆聽服務外，我們亦與大學、非政府組織及中學合作，透過互動工作坊、真人圖書館、展覽和講座在社區推廣精神健康，於2025至2026年度觸及超過10,000名參與者。
What We Need
- Join us as a volunteer, listen to those seeking help as a fellow listener, and contribute to the better mental health of young people
- Active listening: Volunteers will be on duty for ten hours each month to listen calls from distressed students
- Interviews in December 2026 and the Volunteer training will be held in January 2027
A free listening service operating from 7pm to 5am every night, through an online texting platform. Aims to:1. Address the increasingly severe mental health issues among young adults and adolescents; 2. Achieve early intervention and prevention; 3. Promote psychological wellbeing and mental health awareness
What We Have
Training will be provided in January 2027 for volunteers to gain knowledge of mental disorders, active listening skills, and how to handle severe cases, such as self-harm and suicidal ideation.
Why this is important
To provide peer-to-peer support for our service users and promote mental well-being.
Project Period
01 Nov 2026 - 30 Nov 2026
Location
Remote
Team Project
You’ll be working with other awesome volunteers.
About The Organization
Heartline Hong Kong
https://heartlinehk.com/
Causes
Community Development
Youth
Mental Health
What We Do
Heartline Hong Kong (IRD: 91/19433) is a registered mental health charity founded in 2021 by local university students and has been run continuously by university students and young adults. Our vision includes (1) to provide emotional support to youth in distress; (2) to empower youths and unleash their potential in long-term commitment to mental health service delivery; and (3) to make mental health care diverse, inclusive, and accessible for all. There are four core principles our volunteers abide by when they are providing our core text-based emotional support service, including (1) anonymity, (2) confidentiality, (3) non-judgmental, and (4) non-directiveness. Since our inception, we have trained more than 370 volunteers and handled over 9,000 texts and calls. Beyond our core listening services, we have partnered with universities, non-governmental organizations, and secondary schools to promote mental health awareness in the community through interactive workshops, human libraries, exhibitions, and talks, reaching more than 10,000 attendees in 2025-2026.
Heartline Hong Kong（91/19433）是一間於2021年由本地大學生創立的註冊精神健康慈善機構，一直由大專學生及青年營運至今。我們的願景包括：（1）為受情緒困擾的年輕人提供情緒支援；（2）賦權年輕人，讓他們投入精神健康服務的推動；以及（3）令精神健康服務變得多元、共融及可達。我們的義工在提供文字情緒支援服務時，必須遵守四大核心原則：匿名、保密、非批判，以及非指導性。自成立以來，機構已培訓超過370名義工，並處理了逾9,000則文字訊息或來電。除核心的聆聽服務外，我們亦與大學、非政府組織及中學合作，透過互動工作坊、真人圖書館、展覽和講座在社區推廣精神健康，於2025至2026年度觸及超過10,000名參與者。
