VP Client Partner

Description
The VP, Client Partner is the senior commercial owner of a defined portfolio of client accounts. This role owns the end-to-end client relationship, account P&L outcomes, expansion strategy, and long-term value realization across assigned clients. The VP, Client Partner acts as the primary executive counterpart to client leadership and is accountable for aligning Sales, Practices, and Delivery to drive sustained growth, margin performance, and client satisfaction. This role is not sales origination and not delivery execution — it is the commercial integrator and owner across the client lifecycle

Responsibilities
Executive Client Ownership

• Serve as the primary executive relationship owner for assigned accounts
• Build and maintain trusted relationships with VP, SVP, and C-suite client leaders
• Represent the firm in executive forums, QBRs, steering committees, and escalations
• Act as the escalation point for all client-level commercial and relationship issues

Account Strategy & Growth

• Own and execute account growth strategy, including expansion, renewals, and cross-sell
• Identify new demand in partnership with Sales and Practice leadership
• Drive multi-year account plans with clear revenue, margin, and growth targets
• Convert delivered value into follow-on opportunities

Commercial & P&L Accountability

• Own account-level revenue, margin, and commercial performance
• Approve pricing strategies, scope changes, and commercial terms
• Partner with Sales Support on SOWs, change orders, and contractual governance
• Proactively manage commercial risk and margin erosion

Internal Orchestration & Leadership

• Orchestrate cross-functional teams across:
  - Sales
  - Practice Leadership
  - Program / Delivery Leadership
  - Sales Support
• Ensure the right capabilities are deployed at the right time
• Resolve conflicts across functions to protect client outcomes and firm economics
• Provide clear direction without direct line authority in a matrix environment

Delivery Oversight (Executive-Level)

• Provide executive oversight of delivery health across the account portfolio
• Monitor program risk, milestones, and value realization
• Partner with Delivery Leaders to address issues impacting client trust or outcomes
• Ensure delivery aligns to agreed objectives and client success metrics

Qualifications

• 12–18+ years of experience in consulting, professional services, or systems integration
• Proven ownership of multi-million-dollar client portfolios
• Demonstrated experience owning account-level P&L outcomes
• Strong executive presence with ability to influence senior client stakeholders
• Experience operating in complex matrix organizations
• Excellent commercial judgment and negotiation skills
• Proven ability to build relationships across complex, multi-national organizations at the VP / SVP / C-Suite Level
• Demonstrated ability to navigate complex organizational politics and manage senior stakeholders
• Experience in supply chain, data & analytics, technology, or operations consulting
• Prior leadership of large, multi-program enterprise accounts
• Familiarity with enterprise contracting, renewals, and change governance
• Experience partnering with Sales and Delivery leadership at the VP level

We Are Offering:

• Rewarding, challenging, and dynamic work in an international environment.
• Ongoing learning and development opportunities.
• Flexible and agile work practices that focus on our people’s well-being to drive innovation and entrepreneurship.

Reasons to Join Our Team:

• Tangible impact on the company you work for.
• Collaboration with professionals from the IT and Supply Chain industry in a fun environment.
• Exposure to cutting-edge technologies and business frameworks.
• “We Get Things Done”– we value work in an agile high-growth company. This can be achieved with the right balance of planning and pragmatism.