VP, Consulting

The Vice President of Consulting Services Japan is accountable for business management; reference-able executive level business relationships with clients; the definition and delivery of Consulting engagements that meet project timeline, quality, profit, and client satisfaction objectives. Responsible for successful delivery of large and/or multiple projects across the region . A Typical Day in the Life Includes: Your Responsibilities Include Lead the Consulting teams to effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence Influence multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently Work closely with Sales to develop strategies to support the development of the SaaS business in Japan Work closely with IMS and Customer Success in support of clients in Run Phase Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives Manage the project timelines and pipeline to ensure all ongoing deliverables are met and executed within agreed Customer Agreements Ensures projects are completed within committed time and budget and are integrated with other business and related projects Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team Play key role in identification of bottlenecks in the existing operational processes and lead process innovation initiatives Play key role to introduce new global methodologies and motions into the Japan region Design and lead initiatives and programs focused on achieving best-in-class status and improving customer and employee satisfaction Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results Drive the performance base metrics reporting, process improvement projects and quality certification Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level Report to leadership team in weekly operations reviews Basic Qualifications: Demonstrated leadership experience leading a Professional Services/Consulting organization Deep understanding and knowledge of services industry and enterprise software services, ideally some cloud-based experience Previous experience with full P & L responsibilities Excellent oral, written, cross functional and interpersonal communication skills Excellent people manager, open to direction and collaborative work style and commitment to get the job done Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects Possesses a thorough knowledge of the interdependencies among service operations business units and matrix partners. Demonstrated ability to drive results required.