VP, Head of Global Community

Who We Are:

Join GTIA. Help shape the future of the global IT channel.

The IT channel powers how businesses worldwide run, stay protected, and grow. GTIA exists to make that channel stronger. Our mission is to advance the people and businesses of the global IT channel with trusted, unbiased resources as an inclusive community that drives growth.

We are the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. Our more than 3,000 corporate members include IT solution providers, MSPs, vendors, distributors, and other companies, representing tens of thousands of professionals, with communities and events across North America, EMEA, and ASEAN. Through education, training, events, and market research, we help them build sustainable, secure, and profitable businesses. And we're growing fast.

Our impact reaches beyond the industry. Through the GTIA Foundation, we support the communities where our members live and work, with $5 million in donations and grants awarded in 2026. Our story runs deep. We launched as GTIA in 2025, carrying forward a long history of serving the IT channel as the former CompTIA Community. Now we're writing the next chapter, and we want you to help write it.

Life at GTIA is shaped by our core values:

• Member First: Start every idea with the people we serve.
• Growth Minded: Learn, stretch, and take on new challenges.
• Build Together: Collaborate across teams, time zones, and regions.
• Share the Vibe: Celebrate every win, big and small.

What you'll get:

• A fully remote work environment
• Excellent health benefits
• Unlimited PTO
• Competitive salaries
• A strong incentive program

We're looking for more than employees. We're looking for partners who share our vision and want to make a real impact on a global stage. If you're ready to grow, contribute, and reach new heights, join us. Where the IT channel connects and grows. #WeAreGTIA

Summary:

The VP, Head of Global Community, owns the strategy and results for all GTIA membership activities worldwide, including member engagement, the member journey, implementation of member programs, and member retention. Above all, this role builds a groundswell of support and enthusiasm for GTIA and the IT channel. The role brings ITSPs (MSPs, MSSPs, solution providers, resellers, etc.), vendors, distributors, and business services firms together in regional groups to share best practices, education, research, and insights, and leads community teams across North America, EMEA, and the APAC region in partnership with peer executives. Through a member-first approach, the role advances GTIA’s mission to advance the people and businesses of the global IT channel with trusted, unbiased resources. This position reports to GTIA’s Chief Community Officer.

Essential Duties and Responsibilities:

Global Community Strategy

• Develop and communicate the GTIA Community’s global strategy.
• Drive engagement, impact, relevance, and value for GTIA Community members.
• Lead with a member-first attitude, starting every decision with what serves members best.
• Maintain a sustainable structure that addresses industry trends while maximizing operational efficiency.

Member Engagement and Advocacy

• Serve as the industry’s biggest champion, generating energy, pride, and momentum around GTIA, its members, and the channel.
• Create stickiness for membership through peer connection opportunities, industry resource contributions, speaking opportunities, and volunteer leadership roles.
• Serve as the face of the GTIA Community through events, speaking engagements, media placement, and social media.

Team Leadership

• Recruit, develop, manage, and retain a high-performing team of senior leaders, including the Vice President, Head of North America & ASCII Community; the Vice President, Head of EMEA & APAC Community; and the Director, Industry Advisory Councils.
• Set annual goals for the team and manage progress against them.
• Build and foster a strong collaborative environment across teams.

Budget and Cross-Functional Partnership

• Plan and manage the global community budget.
• Support all corporate goals by partnering with peer executives.

Key Performance Metrics:

• Within the first 12 months, deliver and communicate the GTIA Community’s global strategy, with annual goals set for each region and team.
• Member retention, measured by annual membership renewal rate.
• Member satisfaction, measured by member satisfaction survey results.
• Event and meeting attendance, measured by attendance at GTIA Community events and regional meetings.
• Member engagement, measured by engagement across GTIA Community programs and channels.
• Member participation in volunteer leadership, speaking, and resource contribution opportunities, measured by the number of members participating each year.
• Member resource utilization, measured by usage of GTIA member resources.
• Overall impact, measured by impact measures to be defined.

Work Environment:

GTIA is fully remote, and this position is fully remote.

• Extensive travel required, 50% or more of the time each year, to connect with members and staff around the world at GTIA events and industry events.

GTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

Compensation: The base salary range for this role is $225,000–$300,000 based on experience, skills, and location.

Incentives: Eligible for an annual performance-based bonus.

Benefits: Medical, dental, and vision coverage; 401(k) with employer match; paid time off and holidays; parental leave; and much more.

Skills and Qualifications:

• Genuine passion for the IT channel, with the energy to rally others around it.
• Exceptional diplomacy, handling competing priorities and opinions fairly and gracefully.
• Even-keeled under pressure, staying calm and constructive in difficult situations.
• Member-first mindset, with the ability to understand and address member needs.
• Excellent analytical skills to understand trends and relevant information.
• Compelling presence as a speaker and public representative.
• Ability to lead geographically dispersed teams.
• Appropriate understanding and use of technology to improve efficiencies and outcomes.
• Ability to develop and manage department budgets.
• Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Copilot).
• Excellent interpersonal, written, and oral communication skills.
• Ability to work independently and within cross-functional teams.
• Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines.
• Outstanding attention to detail and quality.

Education and/or Experience:

• Degree preferred but not required
• 12+ years of diverse leadership experience in the IT channel/MSP ecosystem.
• Proven track record in community ecosystems and value creation.
• Proven experience developing and executing business strategies.
• Proven experience building and managing collaborative teams.