VP, LTL

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Location: Dallas (hybrid) preferred, but open to remote for the right candidate

The Vice President of LTL owns MODE's less-than-truckload business end to end: the carrier network, the pricing engine, the operations team and the technology that ties them together. This leader sets the LTL strategy and is accountable for margin, service quality and growth across both company-managed accounts and the pricing support MODE provides on customer RFP events across Mode’s sellers.

The role combines four mandates under one leader:

• Carrier strategy: build and manage MODE's LTL carrier relationships and negotiate the pricing that makes MODE competitive.
• Operations: lead the LTL Operations team that executes company-managed LTL opportunities.
• Technology: own the LTL tech roadmap, including pricing tools, customer portals and visibility.
• Pricing: lead the LTL pricing team and direct pricing strategy for customer RFPs.

KEY RESPNSIBILITIES

LTL carrier relationships, pricing negotiation and strategy

• Set the LTL carrier strategy, including the mix of national, regional and specialty carriers MODE relies on by lane and region.
• Own executive relationships with core LTL carriers and run regular business reviews on service, claims, capacity and growth.
• Lead negotiations on carrier pricing agreements, tariffs, discounts, FAK structures, accessorials and fuel programs.
• Track carrier performance with scorecards covering on-time pickup and delivery, claims ratio and invoice accuracy, and act on the results.
• Monitor market conditions such as GRIs, density-based classification changes and carrier capacity shifts, and adjust strategy ahead of them.
• Grow MODE's purchasing leverage across the carrier base to protect margin and competitiveness.

LTL Operations team

• Lead the LTL Operations team responsible for executing company-managed LTL opportunities from onboarding through daily execution.
• Set service standards, workflows and staffing models that scale with volume.
• Own operational KPIs: shipment visibility, exception resolution time, claims handling, billing accuracy and customer satisfaction.
• Partner with Sales and account management to launch new LTL customers smoothly and retain existing ones.
• Build escalation paths with carriers to resolve service failures quickly.

LTL technology strategy

• Own the LTL technology roadmap, including rating and pricing engines, carrier API connectivity, customer portals and shipment visibility tools.
• Define requirements and priorities with Product and IT, and make build, buy or partner decisions.
• Drive adoption of API and EDI connections for rating, booking, tracking, imaging and invoicing.
• Make sure customer-facing tools deliver fast quoting, easy booking and real-time tracking that set MODE apart.
• Use data and automation to cut manual work and improve pricing accuracy.

LTL pricing team and RFP strategy

• Lead the LTL pricing team and set its structure, priorities and service levels.
• Direct pricing strategy for customer RFP events: bid analysis, carrier selection, margin targets and final pricing recommendations.
• Set pricing governance, including margin guardrails, approval levels and win/loss review.
• Analyze customer freight profiles to design programs that win business while protecting margin.
• Report pricing performance, win rates and margin trends to senior leadership.

Qualifications

Required

• 10+ years in LTL, with at least 5 years leading pricing, carrier procurement or operations teams at a 3PL, freight broker or LTL carrier.
• A record of negotiating national and regional LTL carrier agreements, with measurable margin or cost results.
• Deep knowledge of LTL pricing mechanics: tariffs, discounts, FAK, NMFC classification and density-based pricing, accessorials and fuel surcharges.
• Experience leading customer RFP pricing strategy for mid-market and enterprise shippers.
• Experience setting technology direction for rating engines, TMS platforms, carrier APIs or customer portals.
• Strong analytical skills, with comfort in Excel and BI tools to model freight data and margin.
• Proven ability to lead and develop managers and multi-functional teams.
• Bachelor's degree in supply chain, business or a related field, or equivalent experience.

Preferred

• Experience in a 3PL that serves shippers through both direct and agent or partner channels.
• Background building or scaling an LTL pricing desk or managed LTL program.
• Familiarity with LTL API standards and rating platforms such as SMC3 or similar.
• Established relationships with senior leaders at major LTL carriers.
• MBA or advanced degree.

Leadership traits

• Commercially minded: balances customer wins with margin discipline.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law