VP, Operations

POSITION: Regional Vice President of Operations

FLSA: Nonexempt

REPORTS TO: Chief Operating Officer

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY: We are seeking a dedicated and experienced Regional Vice President of Operations who will provide oversight and guidance for a region of 8+ Senior Housing communities (Assisted Living, Independent Living, Memory Care). Qualified candidates should have successful leadership experience in a similar environment for operations and fiscal success, be committed to our core values, and have a passion for the seniors that we serve.

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision
• Oversee all operations and fiscal oversight for 8+communities in all aspects of resident care, admissions, staffing, marketing, programming, culinary services, facilities maintenance, and administration.
• Lead through vision and values for resident and team-member well-being, quality assurance, financial management, and regulatory compliance with the highest integrity and ethical standards.
• Responsible for driving the region to achieve and surpass sales, profitability, cash flow and business goals and objectives.
• Responsible for understanding legal documents related to acquiring, developing, and operating projects.
• Responsible for the measurement and effectiveness of all processes, internal and external.
• Provide timely, accurate and complete reports on the operating condition of the region.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
• Motivate and lead a high-performance management team; attract, recruit, and retain required members of the team; provide mentoring as a cornerstone to the management’s development.
• Lead by example; ensure outstanding attention to detail in resident care and well-being while demonstrating effective communication.
• Supervise multiple Executive Directors, oversee the operations at their communities

EXPERIENCE, QUALIFICATIONS & SKILLS:

• Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
• Ability to lead within a culture committed to Ciel’s “Team Member Promise”: We consider each team member a valued individual who is instrumental in service excellence to our residents. Ciel creates a work environment where life is enriched, stories are shared, and lives are cherished.
• 10+ years of strong operational experience working with the elderly in an assisted living, skilled nursing, or hospital environment highly preferred.
• Must have experience managing multiple retirement, assisted living, and/or memory care communities.
• Must be able to maintain composure during stressful and emergent situations.
• Must be approachable, fair-minded, and able to communicate with clarity while showing confidence and enthusiasm.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Excellent interpersonal skills with an ability to partner with a dynamic leadership team.
• Possess personal qualities of integrity, credibility, and commitment to the corporate mission and vision.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
• Bachelor’s Degree in Healthcare, Gerontology, Business or another related field or equivalent combination of education and experience.
• Excellent knowledge of the state regulations and compliance management.
• Working knowledge of basic accounting terminology and processes with strong financial judgement.
• Must be able to travel