Warranty Administrator - RideNow Austin

RideNow - Austin

We are seeking a detail-oriented Warranty Administrator to manage and process warranty claims. This role is responsible for ensuring accurate claim submission, effective follow-up, and proper tracking of credits while maintaining clear communication with dealership staff.

This position is well suited for someone who is organized, comfortable working with dealership software, and experienced in the service or warranty side of a powersports dealership.

Key Responsibilities:

• Access dealership Dealer Management Software (DMS) to review repair orders and gather required information.

• Enter and submit warranty claims through brand online systems.

• Follow up with OEM regarding submitted claims, answering questions and providing additional documentation when required.

• Communicate with dealership Service Department staff to clarify repair details and obtain essential information.

• Notify appropriate staff of required warranty parts returns and track completion.

• Monitor claims through the crediting process and verify correct payment.

• Maintain organized records and ensure compliance with manufacturer warranty policies.

Qualifications:

Required

• Strong computer skills and comfort working with multiple software systems
• High level of attention to detail and organizational ability
• Clear written and verbal communication skills
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Preferred

• Previous experience in a dealership environment with a focus on powersports.
• Experience working with Lightspeed DMS is strongly is strongly preferred
• Prior warranty administration or service department experience in powersports or automotive

Compensation & Benefits

• Base salary plus commission tied to cashiered warranty claims
• Competitive total compensation target
• Additional benefits available (to be discussed during hiring process)

Work Environment

This position is based in Austin, TX and works closely with dealership service personnel. Hybrid schedule and may work Saturday and/or Sunday as needed for mid and end of month responsibilities.

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

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