Warranty Administrator - Service

Why Work at Clarke

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Join our team as a Warranty Administrator and play a vital role in ensuring a seamless warranty experience for our customers. This position is responsible for maximizing warranty recoveries, maintaining compliance with OEM requirements, and ensuring warranty claims are processed accurately and efficiently. Serving as the primary point of contact between customers, field service teams, manufacturers, and internal departments, the Warranty Administrator helps drive customer satisfaction while supporting operational excellence through effective claim management and manufacturer compliance.

This position initially requires onsite work at our Crown Point, Indiana office to support team integration, collaboration, and knowledge transfer. As business needs and employee readiness allow, the role may transition to a hybrid work arrangement.

Specific Responsibilities:

Warranty Administration

• Manage the complete warranty claim process for generator set and balance-of-plant equipment.
• Review field service reports, commissioning records, engine data, and supporting documentation to determine warranty eligibility.
• Open, track, update, and close warranty cases within manufacturer and company systems.
• Ensure timely submission of warranty claims and supporting documentation to OEMs and suppliers.
• Monitor warranty claim status and follow up on outstanding approvals, credits, and reimbursements.
• Coordinate warranty parts returns and core returns in accordance with manufacturer requirements.
• Maintain accurate warranty records, databases, and case files for audit and reporting purposes.
• Resolve warranty discrepancies and documentation issues with manufacturers, suppliers, technicians, and customers.

Service Coordination Support

• Coordinate with Service Managers, Project Managers, and Field Service Engineers to obtain required warranty information.
• Assist in scheduling warranty inspections, corrective maintenance activities, and warranty-related service visits.
• Track warranty obligations on new installations and commissioned CHP systems.
• Ensure technician job reports are completed and submitted promptly to support warranty claims and service invoicing.
• Coordinate with the Technical Helpdesk Technician for any technical support required in the closure of warranty claims.

Customer and OEM Communication

• Serve as the primary point of contact for warranty-related inquiries from customers and OEM representatives.
• Communicate claim status, approvals, denials, and corrective actions to the Service Director.
• Maintain professional relationships with equipment manufacturers, suppliers, and customers.
• Support customer satisfaction by ensuring timely and effective resolution of warranty matters.

Reporting and Documentation

• Generate weekly and monthly warranty performance reports for the Service Director.
• Track warranty recovery metrics, claim acceptance rates, claim aging, and warranty costs.
• Maintain documentation related to commissioning, service events, equipment history, and warranty coverage periods.
• Assist with service department administrative reporting and record retention requirements.

Compliance and Continuous Improvement

• Ensure warranty processes comply with manufacturer guidelines, contractual obligations, and company policies.
• Identify trends in equipment failures and provide feedback to service management and engineering teams.
• Assist in developing and improving warranty procedures and documentation standards.
• Support departmental audits and quality initiatives.

Health, Safety & Environmental Compliance

• Follow all company Health, Safety, Environmental, and Quality (HSEQ) procedures.
• Promote a culture of safety and compliance throughout all warranty and service activities.

Technical/Professional Knowledge and Skills:

• Strong administrative and organizational skills.

• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

• Ability to analyze technical service reports and equipment documentation.

• Experience managing multiple priorities while meeting deadlines.

• Excellent written and verbal communication skills.

• Strong attention to detail and accuracy.

• Ability to work independently and collaboratively within a team environment.

Requirements:

• Associate's or Bachelor's degree in Engineering, Quality, Supply Chain, Technical Studies, or a related field, or an equivalent combination of education and experience.
• Minimum 2 years of experience in warranty administration, service administration, technical support, or a related role.
• Proficiency with Microsoft Office Suite.
• Strong organizational, time management, problem-solving, and analytical skills.
• High attention to detail with a commitment to accuracy.
• Professional, customer-focused, and accountable approach to work.
• Ability to work effectively both independently and within a team in a fast-paced environment.

Preferred:

• Experience in power generation, CHP systems, gas engines, industrial equipment, or related industries.
• Knowledge of OEM warranty processes, including INNIO Jenbacher or similar manufacturers.
• Understanding of service operations, maintenance practices, and technical documentation.
• Experience with ERP, CRM, or warranty management systems.
• Demonstrated commitment to continuous improvement and operational excellence.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The Salary range for this position is $63,100.00-$79,500.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity – Seek, learn, share

Trust – Go farther together

Pace – Focus to go faster

Excellence – Find the win every day