Warranty Claims Coordinator
ScalableOSAbout Us
At ScalableOS,
we're redefining offshoring by connecting growth-focused businesses with top
talents across the Philippines. Our expertise is in providing top-tier talent
for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax
& Accounting, and other industries. To continue delivering exceptional
results, we’re looking for passionate individuals ready to make an impact and
thrive in a team built on trust, integrity, and excellence. Join us as we drive
continuous growth and scalability. Your next big opportunity starts here!
Job Description
SUMMARY
The Warranty Claims Coordinator owns company warranty claims process end to end — filing claims with warranty providers, creating Purchase Order claims returns in ServiceTitan, and processing vendor credit memos — and supports the AP team on vendor and brand communications. This is a full-time, remote (offsite) role.
JOB RESPONSIBILITIES
- File warranty claims with company warranty providers.
- Create Purchase Order claims returns in ServiceTitan.
- Process all vendor credit memos received in the AP inbox.
- Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged.
- Follow up with warranty providers on the status of warranty refunds.
- Support the company AP team with vendor and brand communications regarding payment status.
- Assist with vendor statement reconciliations.
QUALIFICATIONS
- Experience in Accounts Payable and/or Procurement.
- In-depth knowledge of Microsoft Outlook and Excel.
- Experience with ServiceTitan or similar field service management software is a plus.
- Strong attention to detail and organizational skills.
- Clear, professional communication with vendors and internal teams.
- Comfortable working independently in a remote role.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement
- Should be amenable to a permanent night shift schedule