Warranty Specialist

🚗 Career Opportunity at Toyota Turkey! 🚗

Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.

Our employee value proposition is "We Respect We Kaizen!", which reflects our two most important values, "Respect for People" and "Kaizen".

The common characteristics of Toyota employees who say "We Respect We Kaizen!" are as follows:

• Love job and do it with passion!
• Work with a smile and have fun!
• Make an effort to create happy environment!
• Value everyone for being human!
• Work with team spirit for better results.

🎯 You will be a perfect match for our After Sales team if you have:

• A bachelor’s degree, preferably in Engineering, Business Administration, or a related field.
• Preferably at least 2 years of professional experience, ideally within the automotive industry.
• Fluency in English, with strong verbal and written communication skills.
• Good command of Microsoft Office programs.
• Strong communication and interpersonal skills with a collaborative, team-oriented mindset.
• Strong analytical thinking, persuasion, and problem-solving skills.
• A proactive and solution-oriented approach, with strong attention to detail.
• A valid driver’s license and no restrictions on travel.

📌 Main Responsibilities:

• Manage the submission, analysis, follow-up, and reporting of warranty claims.
• Support dealers throughout warranty claims, warranty, and return processes, and manage the necessary updates and arrangements within relevant systems.
• Conduct online and on-site warranty audits at dealerships and prepare audit reports.
• Prepare, publish, and follow up on warranty-related communications and documentation.
• Prepare monthly warranty reporting data and ensure its accurate entry into relevant systems.
• Coordinate with Toyota Motor Europe (TME) and follow up on related warranty processes.
• Manage follow-up activities and communications related to extended warranty projects.
• Deliver warranty-related training to relevant stakeholders, including Warranty Specialists, Service Advisors, Sales Advisors, Service Managers, and internal Regional Managers.
• Develop and maintain warranty procedures, ensuring they remain up to date.
• Monitor warranty-related regulations and legislation, and prepare and maintain the required documentation accordingly.
• Support warranty-related marketing and communication activities, including website content, brochures, advertisements, and other materials.
• Manage and follow up on customer complaints related to warranty processes.
• Monitor and follow up on warranty budgets and payments.

📌 Why is Toyota the right place for you?

🌍 Be part of a constantly evolving global brand,

💻 Enjoy a hybrid working environment,

🚀 Lead game-changing ideas,

🎆 Pick your own adventure with our Flex training platform,

🤝 Learn and teach through our mentoring and talent programs,

🎈 Connect with colleagues through our social clubs, including sports, arts, and travel.

📌Here is Our Hiring Journey:

Phone Interview ➡️HR Interview ➡️ Personality Assessment and English Test➡️ Case study➡️ Director interviews➡️ Reference Check ➡️ Offer ➡️ Welcome to the Toyota team

*Depends on position and requirements.

If you want to join Toyota’s journey filled with respect for people and career development, we are waiting for your applications.

#WeRespectWeKaizen #YouAreTheToyota #RespectforPeople

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