Warranty Support Coordinator

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

GENERAL SCOPE:

The Warranty Support Coordinator is generally responsible for partnering with New Store, Reinvestment, and Facilities Management Departments to support the direction and strategy of the regional team. These responsibilities include, but are not limited to, project tracking, documentation, and closeout; review and management; Custom Project Solutions communication and follow-up; and general thought partnering with the regional team.

SPECIFIC FUNCTIONS AND RESPONSIBILITIES:

› Work with the Facilities Management Team to help fully document and close-out projects executed by the regional team on their behalf.

› Manage and oversee all New Store, Reinvestment, Facilities Management, and Special Project warranty tickets in assigned region.

› Receive warranty issues from restaurants and generate work orders to General Contractors/Vendors.

› Receive updates from General Contractors/vendors and communicate updates to Operators and Stakeholders.

› Participate in warranty transition meetings with Service Providers and Operators.

› Generate and send reports on all open tickets to vendors, General Contractors, Service Providers, and Stakeholders.

› Partner with other Warranty Support Coordinators when additional support is needed.

› Day-to-day team support and other duties as assigned.

› Participate in regional meetings and provide warranty updates.

› Other duties as assigned.

SKILLS, EDUCATION, AND EXPERIENCE:

› Bachelor’s or associate’s in business administration or management degree preferred.

› Store experience a plus.

› Strong Project Management and Communication skills.

› Proficiency in MS Office Suite (Word, Excel, PPT).

› Ability to take initiative, recognize a need, and act without prompting from supervisor.

› Desired experience in customer service, construction, and/or facilities management.

› Strong oral and written communication skills.

› Strong computer skills in Microsoft Word, Excel, and Oracle (Business Objects).

› Minimal travel required – 10%

Pursuant to local law, Colliers is disclosing the following information:  
 
Area/Location Specific: Work from home role in greater Atlanta area with travel to client location in Atlanta as required
 
Approximate Compensation Range for this Role: $60,000 to $75,000 
 
Our compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all national locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Benefits  
Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive a minimum of PTO days annually.  Employees will also enjoy 11 paid holidays throughout the calendar year.  Employees may also be permitted up to 2 weeks of paid parental leave depending on eligibility criteria. Individuals may be eligible for different or additional benefits under applicable state law. 
 

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.

We are enterprising.

Our expert advice to property occupiers, owners and investors leads the industry into the future. We invest in relationships to create enduring value.

What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities.
We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.

What’s more, our global reach maximizes the potential of property, wherever our clients do business.

At Colliers, we accelerate success.