Welcome Consultant

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Make a Difference Every Day

At My Plan Manager (MPM), we're passionate about helping Australians living with disability get the most from their NDIS plans. As one of Australia's leading plan management providers and a wholly owned subsidiary of Gallagher Bassett, a global leader in claims and risk management, we're committed to delivering exceptional service, innovation and care to participants, providers and communities.

We're currently recruiting a Welcome Consultant to join our growing team. If you have experience in customer service, call centres, contact centres, sales, onboarding, retail banking, hospitality, telecommunications, health administration or another fast-paced customer-facing environment, we'd love to hear from you.

As a Welcome Consultant, you'll be the first step in a participant's journey with My Plan Manager. You'll support NDIS participants, families, carers and support networks through the onboarding process, helping them understand our services, complete required documentation and confidently transition into the MPM community.

This is an exciting opportunity for someone who enjoys building relationships, delivering exceptional customer experiences and making a genuine difference in people's lives every day.

How you'll make an impact

• Manage inbound and outbound calls with prospective and new NDIS participants.
• Guide clients through the onboarding process from initial enquiry through to successful sign-up.
• Explain My Plan Manager's services, systems, participant portal and unique plan management model.
• Follow up leads, documentation and service agreements to ensure smooth onboarding outcomes.
• Set up new participants across Salesforce, NDIS systems and internal platforms.
• Build strong relationships with participants, families, carers and referral partners.
• Deliver empathetic, personalised support that helps participants make informed decisions about their NDIS journey.
• Collaborate with Community Engagement, Sales and Operations teams to deliver outstanding client experiences.
• Maintain accurate records while meeting service standards and performance goals.

About you

We're seeking customer-focused professionals with experience in customer service, contact centres, sales, onboarding, relationship management or other fast-paced service environments. Experience in the disability, NDIS or plan management sector is highly regarded.

You'll also bring:

• A passion for helping people and delivering exceptional customer experiences
• Strong communication, relationship-building and problem-solving skills
• Excellent attention to detail and administrative capability
• The ability to manage competing priorities in a fast-paced environment
• Intermediate Microsoft Office and CRM skills
• A positive, resilient and team-oriented attitude
• A WWCC, NDIS Worker Clearance and myID Digital ID (or the ability to obtain them)

Why Join My Plan Manager?

At MPM, we believe our people are our greatest strength. We foster a culture built on teamwork, innovation, excellence and fun, while remaining committed to delivering genuine, compassionate support to the disability community.

When you join us, you'll enjoy:

• Comprehensive training and onboarding
• Supportive and inclusive team culture
• Career progression opportunities across MPM and Gallagher Bassett
• Health and wellbeing initiatives
• Flexible and hybrid working arrangements
• The opportunity to build a meaningful career while making a real difference to people's lives
• Working for an organisation that values diversity, choice, control and inclusion for all Australians.

Apply Now

If you're passionate about customer service, enjoy helping others and want to be part of a team that positively impacts the lives of Australians living with disability, we'd love to hear from you.

Take the next step in your career and become part of a team that's helping create a more inclusive Australia, one participant at a time.

Only candidates with the right to live and work in Australia will be considered for this position.

Agency candidates will not be considered for this position.

My Plan Manager and Gallagher Bassett are proud to be Equal Opportunity Employers. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)