Welcome Team Agent

Job Title: Welcome Team Agent

Location: Liverpool, Hybrid

Salary: GBP26,938 : GBP28,609 + up to GBP2000 Performance related bonus

Job Type: Permanent, Full Time

Working Hours: 37.5 hours per week Monday to Friday 09:00am : 17:30pm (1 in 3 Saturdays 09:00am : 17:30pm)

What You Will Be Doing

• Ensure all details on applications are honest and accurate
• Perform checks on applicants details to confirm accuracy
• Update details and advise customers to any change in the price of their premium
• Assist client in providing vital information
• Promote bespoke packages relating to the clients needs
• Always provide excellent customer service
  
  

What Were Looking For

• Customer service experience in a target driven role
• Able to understand bespoke systems and be proficient in Microsoft office
• Warm personable phone manner
• Patient and empathetic
• Meticulous attention to detail
• Target driven and motivated
  
  

Grown With Acorn

At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.

Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
  
  

Benefits

• 35 days holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support and free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work:life balance and individual needs
• Recognition awards, social events and more
  
  

Our Commitment To Our Colleagues

These arent just words : theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer : championing mental health and wellbeing
• Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
• Menopause Friendly accredited : supporting every stage of life
• Armed Forces Covenant signatory : honouring those who serve
• Great Places to Work 2024/25 : fostering an engaging and positive workplace culture
• Best Place to Work for Development : proud to be investing in peoples future
• Best Place to Work for Women : breaking down barriers to womens career progression
  
  

If youre looking for a company with a strong culture, real career progression, and a people:first approach : all rooted in the heart of Liverpool : Grow with Acorn.

A Few Things To Know Before You Apply

Were really excited that youre considering joining Acorn To help everything go smoothly, here are a couple of things to keep in mind:

Checks and Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

• Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post:Study Work visa. At the moment, were not able to offer visa sponsorship.
  
  

Were Here to Support You

• Were committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process:or once youre part of the team:just let us know. Whether its flexible hours, adapted e