WFH Remote Customer Service/Data Entry Representative

The Company Athene was co-founded by James Belardi, former President of SunAmerica Life Insurance Company and now CEO of Athene Holding Ltd., Chip Gillis, former head of Bear Stearns’ Insurance Solutions Group and former CEO of Athene Life Re Ltd., and Apollo Global Management. Athene focuses on retirement savings solutions and has deep expertise in the long-term management of retirement benefits. Our management team leverages 165+ years of combined experience to create opportunities in today’s evolving retirement marketplace for the growing number of individuals nearing retirement. Position Summary The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination team. Please note that this is a remote position. We will provide you with the equipment as long as you have your own high speed internet connection. U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, We hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. We will require proof of work authorization.. Essential Duties and Responsibilities: You will primarily be doing data entry of claims information into our claims management systems. Follow up on missing information in order to process the claim. Review invoices to ensure accuracy. Compile reports from systems with claims information. Required: High school diploma 6 months to 1 year of work experience Basic computer and typing skills Strong attention to detail We offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. We believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. In addition, We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Qualifications High School Diploma Computer skills Accuracy Ability to work in a fast paced environment Think on your feet Responsibilities This person will be responsible for answering inbound calls, making outbound calls to customers regarding scheduling a service, updating their information in the system, or making collections calls regarding status of invoices As a Customer Service Representative, you will provide excellent customer service and support to our client’s customers You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart Answering customer requests or inquiries concerning services, products, billing, etc Delivering superior service identifying and resolving customers’ issues using problem-solving skills Building a positive rapport across a variety of personality types Continually maintaining a working knowledge of our clients’ products, services and promotions Putting the customer first and remaining polite and professional at all times Documenting all customer information, communications and sales in CRM system Benefits 401(k) with Matching Medical Insurance (Company contribution for Dependents) Dental insurance Vision insurance Company Paid Short-Term and Long-Term Disability Company Paid Life & AD&D Vacation, Sick, Holidays EAP Referral bonus