Workforce Analyst

Location: Hybrid work - Alabang, Philippines Job description: Manage overall capacity planning for multi-geo / sites and products Develop and implement capacity planning strategies to ensure optimal resource allocation Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals Lead a team of capacity planners, providing guidance, training, and performance management Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies. Lead capacity planning governance calls Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning, billing, run-rates, cost codes, headcount and others Coach, train, and evaluate Workforce Management Team members skills and understanding on capacity planning Do auditing and inspections of headcount numbers and reconciliation with each sites and HR Qualifications : A bachelor's degree in Computer Science or Information Technology, Business, Operations Management or related field Minimum of 2 years relevant experience Technical knowledge of MS office products and google suite Planning and Organizational skills Ability to make decisions on complex scenarios and under pressure ability to work under pressure attention to details Strong analytical and problem-solving skills with the ability to interpret complex data commitment to ownership and accountability Excellent leadership, communication, and stakeholder management skills demonstrated ability to draw on diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives well developed technical skills, MS Office products and Call Center technologies Excellent verbal and written communication skills Willing to work shifting hours, weekends and public holidays. Ability to work in a fast-paced environment with shifting priorities Benefits: Competitive salary and benefits package. Opportunity to work on diverse and exciting projects. Professional development and training opportunities. Collaborative and innovative work environment. Career growth potential within the company.