PURPOSE OF THE FUNCTION The WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes. The WFM Specialist is responsible for the short-term capacity planning and operational steering ; by optimizing the available resources, to meet company goals, while ensuring that applicable labor law & regulations are being met. The WFM Specialist supports the internal clients (e.g. Operations) by providing information and advice to improve operational efficiency. KNOWLEDGE/EXPERIENCE Candidate must possess at least a Bachelor's/College Degree on any field. Experience in working in a contact centre environment or a commercial and service-oriented company for at least 2-4 years. Preferably experience in a WFM role, and/or WFM processes and systems. Proficiency in MS office applications. English Proficiency, written and spoken, of CEFR level B2, or higher. Full-Time position available Can start as soon as possible. ADDITIONAL INFORMATION Must be willing to work on-site in Makati City. Schedule is shifting setup, with holiday duties and proper holiday compensation.
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