Workforce Planning, Reporting & Enablement - Digital Customer
- Salary
- CA$58K–CA$102K
- Hiring from
- Canada
- Work type
- Hybrid
- Posted
552,116 remote jobs, straight from company career pages
100% free · New jobs every hour
Show job descriptionHide job description
Job Type: Temporary Contract
Work Model: Hybrid
Reference code: 135559
Primary Location: Toronto, ON
All Available Locations: Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
Summary
What will your typical day look like?
Support workforce planning, capacity management, and hiring prioritization activities across teams while leading workforce strategy initiatives focused on organizational design, workforce health, resource allocation, and long-term planning. Develop and maintain workforce forecasts, hiring plans, capacity models, and headcount analyses to support informed decision-making. Produce workforce insights and recommendations related to hiring prioritization, resource optimization, workforce utilization, and backfill savings opportunities. Manage workforce reporting processes and maintain workforce planning tools as the source of truth for headcount, staffing, and organizational data. Track workforce and organizational health metrics and prepare regular reporting packages for leadership reviews.
Develop executive-ready presentations, business cases, and strategic narratives that clearly communicate recommendations, key decision points, and organizational impacts. Synthesize workforce, operational, and financial data into meaningful insights, scenario analyses, risk assessments, and trade-off evaluations. Translate ambiguous business questions into structured analyses, frameworks, and actionable recommendations that support strategic workforce decisions.
Support Project Management Office (PMO) activities, including milestone tracking, risk management, dependency management, and status reporting. Identify and implement process improvement opportunities, including automation and AI-enabled solutions, to enhance workforce planning, reporting efficiency, and operational effectiveness. Support workforce management processes, staffing logistics, and operational workflows while ensuring compliance with organizational policies and governance requirements.
Manage staffing tools, workforce tracking systems, and reporting dashboards to maintain data accuracy, consistency, and transparency across the organization. Coordinate stakeholder workshops, working sessions, and governance activities related to workforce planning and organizational effectiveness. Lead workforce feedback initiatives, including team and specialist surveys, analyze results, and provide recommendations based on key findings. Conduct ad hoc workforce analyses and rapid-turnaround reporting to support leadership requests, business priorities, and strategic planning discussions. Collaborate closely with cross-functional stakeholders to align workforce strategy, reporting, operational priorities, and organizational objectives.
About the team
Enough about us, let’s talk about you
You are someone with these required skills, experience & qualifications:
- Bachelor’s degree in Business, Finance, Human Resources, Operations, Analytics, Economics, or a related discipline.
- Minimum of 1 year of consulting experience supporting strategic initiatives, business transformation, workforce planning, or operational improvement projects.
- Experience working in strategy, operations, workforce planning, program management, business analysis, or a related function.
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into clear business recommendations.
- Advanced proficiency in Google Sheets or Microsoft Excel, including experience with data analysis, forecasting, financial modeling, and reporting.
- Comfortable working with large datasets and analytical tools such as VLOOKUPs, INDEX/MATCH formulas, Pivot Tables, and data visualization techniques.
- Experience developing executive-level presentations and communicating complex information in a clear, concise, and compelling manner.
- Strong storytelling skills with the ability to frame business challenges, synthesize findings, and present recommendations to leadership audiences.
- Proven project management capabilities, including coordinating stakeholders, managing timelines, tracking risks, and driving initiatives to completion.
- Ability to navigate ambiguity, prioritize competing demands, and deliver high-quality work in a fast-paced environment.
- Strong communication and relationship-building skills, with the confidence to engage and collaborate with stakeholders across all levels of an organization.
- A proactive, solution-oriented mindset with strong problem-solving and critical-thinking abilities.
It would be great for you to have some of these nice to haves as well:
- Experience in workforce strategy, organizational effectiveness, people analytics, workforce operations, or talent planning.
- Exposure to headcount planning, hiring processes, capacity management, resource forecasting, or organizational health reporting.
- Experience supporting senior leadership teams through strategy development, business planning, or executive reporting.
- Familiarity with PMO practices, governance structures, and cross-functional program management.
- Experience using automation tools, AI-enabled solutions, or process improvement methodologies to increase operational efficiency.
- Experience facilitating workshops, working sessions, and stakeholder discussions to drive alignment and decision-making.
- Background in consulting, business operations, transformation, change management, or corporate strategy.
- Strong interest in organizational design, workforce optimization, and business transformation.
- Experience working within large, complex, and highly matrixed organizations would be considered an asset.
- Ability to balance strategic thinking with hands-on execution and operational excellence.
Total Rewards
The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.