Workforce - Senior Forecaster

Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce - Senior Forecaster to support workforce planning and real-time operations within a high-volume contact center environment. This role is responsible for developing forecasts, monitoring performance metrics, and ensuring alignment between staffing plans and operational demand. The Workforce - Senior Forecaster works closely with workforce management and operations leadership to optimize staffing levels, support service level performance, and provide data-driven insights to improve operational efficiency. This position is remote. Benefits Health / Dental / Vision insurance 401(k) Employee Wellness Program Comprehensive and ongoing training Strong company culture with career growth opportunities Responsibilities Build and refine statistical models to anticipate Medicaid and federal policy, service demand, and contact center performance. Analyze historical trends, seasonality, utilization changes, trends and changing legislation to improve forecast accuracy. Partner with contact center operations, clients, and workforce teams to align forecasts. Monitor forecast accuracy, track errors, and develop dashboards to report insights to management Prepare clear, actionable reports to communicate forecast results, accuracy and prepare recommendations Qualifications Associate degree in related field or equivalent experience required Minimum of 2 years of workforce forecasting experience in a contact center environment Experience with workforce management systems such as Verint, NICE, or similar platforms Advanced Excel and data analysis skills (pivot tables, complex formulas), and data visualization tools like Tableau or Power BI. Strong statistical knowledge, modeling, problem-solving abilities, and the capacity to navigate ambiguity. Excellent communication to negotiate and explain complex data to non-technical stakeholders. Ability to work in a fast-paced environment and manage multiple priorities