Working Student, Customer Retention & Renewals Specialist (m/f/d) - Bucharest, Romania

LOCATION: Bucharest, Romania

THE ROLE:
IGEL secure endpoint platform simplifies and secures the delivery of digital workspaces to access any cloud while reducing costs. The renewal business of IGEL is focussed to renew and retain customers who use our platform to maintain IT flexibility and control, manage and secure remote endpoints quickly and easily. To grow our renewals and retention team, we are looking for an Intern/Working Student, Customer Retention and Renewal Specialist (m/f/d) at our location in Bucharest. The position offers the opportunity to gain practical experience in renewal and retention strategies in the IT industry.

TASKS AND RESPONSIBILITIES:

• Support customers throughout their journey, from onboarding to renewals, working closely with the Customer Success and Sales teams.
• Engage proactively with customers and partners via telephone, email, and virtual meetings to support customer success initiatives, strengthen relationships, and facilitate timely renewals.
• Support the end-to-end renewal process, including renewal preparation, customer and partner follow-ups, quote creation, and coordination with Sales, distributors, and resellers to ensure smooth and timely transactions.
• Proactively identify customer risks and drive retention actions by monitoring customer engagement, adoption progress, satisfaction, and potential challenges, collaborating with internal teams to address concerns, mitigate risks, and strengthen long-term customer relationships.
• Identify opportunities for growth including potential upselling and cross-selling opportunities, to support customer expansion and long-term value realization.
• Maintain accurate and up-to-date CRM documentation, recording customer interactions, lifecycle activities, adoption progress, renewal opportunities, risks, and agreed next steps to ensure visibility, accurate forecasting, and effective follow-up.
• Collaborate with internal teams and external partners to coordinate customer activities, address customer needs, and contribute to a consistent and positive customer experience.
• Develop and maintain a good understanding of our products, solutions, updates, and pricing models to confidently support customer conversations and commercial activities.

EXPERIENCE AND QUALIFICATIONS:

• Currently enrolled in a degree program in Computer Science, Business Informatics, Business Administration, or a comparable field of study or recently graduated and willing to engage in part-time/full-time work
• You will be enrolled for at least another 6 months and be available up to 40 hours per week
• Naturally curious and eager to learn, with a genuine interest in understanding customers, exploring new technologies, asking questions, and continuously developing new skills.
• Proactive, self-motivated, and solution-oriented, with a positive attitude, a sense of ownership, and the willingness to take initiative.
• Customer-focused and empathetic, with the ability to listen actively, understand customer needs, and contribute to finding effective solutions.
• Well-organized and detail-oriented, with the ability to manage multiple activities, follow up on commitments, and maintain accurate documentation.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, partners, and internal teams.
• Excellent written and verbal English skills are essential. Proficiency in Dutch or a Nordic language (Swedish, Norwegian, Finnish, or Danish) would be a strong advantage.

Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our HR team is happy to assist.

Matt Krajnik
matt.krajnik@igel.com
IGEL Technology GmbH

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.