Working Student Customer Support (f/m/d)

Working Student Customer Support (f/m/d)

The essentials

• Team: Customer Support

• Location: Berlin

• Start date: As soon as possible

• Working hours: 20 hrs/ week

• Salary band: Shared before your first interview

• Working language: German (excellent written and spoken required); English (internal company language)

Your impact

As Working Student Customer Support (f/m/d) at Gymondo, you’ll become part of a dedicated team and gain real insight into customer support at a growing digital health company. You’ll be close to our users and help shape their experience with Gymondo — one of the leading digital fitness platforms in the German-speaking market and part of the 7NXT Health Group.

What you’ll drive

• You are the first point of contact for our customers — and you don’t just react, you genuinely help

• You handle incoming inquiries and escalate complex cases to the senior team in a targeted way

• You document customer interactions carefully in our CRM and ticketing systems

• You actively contribute customer feedback to the team

• You consistently think from the customer’s perspective and work towards real solutions

• You communicate clearly and empathetically, even in high-volume situations

What defines you

Must-have

• Officially enrolled as a full-time student at a state-recognised university

• Based in Berlin

• Excellent written and spoken German

• Good English language skills

• Empathy, patience, and a strong service mindset

• Reliable, structured, and able to stay on top of things even under pressure

• Confident with digital tools and quick to pick things up

Nice-to-have

• First experience in customer-facing roles (e.g. retail, hospitality, internship)

• Interest in fit-tech trends and digital health products

• First experience with CRM or ticketing systems (e.g. Zendesk, Jira)

• Passion for motivating and inspiring people

People who make things happen

Gymondo is one of the leading digital fitness and nutrition platforms in the DACH region — with over 2,000 workouts, holistic training programmes and smart nutrition plans. As part of 7NXT Health Group, we help millions of people make movement a lasting part of their everyday lives.

Our team pushes each other, thinks critically and grows together. We take responsibility — for our users, our products and our planet.

We welcome what makes you unique.

At Gymondo we believe in diversity, openness and team spirit. No matter which gender you identify with, whether you have a disability, what your neurotype is, where you come from, what you believe in or how you love — you are welcome here.

Don’t meet all the criteria? No problem — if you’d like to help shape the future of fitness & wellbeing with us, we look forward to your application.

Need a more accessible process or have questions? Write to us — we’ll find a way.