Workplace Services Engineer L2 [USA resident living in Portugal]

Job Description We're fast learners, hard workers, natural collaborators... and we Make Modern Happen ! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us! Right now, we are looking for a Workplace Services Engineer L2 [USA resident living in Portugal] to integrate our internal team, based in Lisbon. Your responsibilities include: Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures. Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging. Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA. Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health. Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escalate complex or non-standard cases to L3 with full context. CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports. Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations. Applied scripting — Run and adapt existing PowerShell scripts for routine tasks. You must have: ~2–4 years in EUC / endpoint operations SCCM + Intune (operate), Windows client OS, Entra ID (Azure AD) fundamentals, Scripting: PowerShell (run/adapt) Certifications: ITIL v4 Foundations USA Resident living in Portugal We value: Certifications: MD-102 (Endpoint Administrator); progressing toward the Microsoft endpoint baseline, experience with ServiceNow. We offer: Regular professional development; Certification paths resources; Regular teambuilding programs; Friendly workplace. Workplace: Lisbon (Hybrid) Claranet: Make Modern Happen!