Workplace Services Engineer L3

Job Description We're fast learners, hard workers, natural collaborators... and we Make Modern Happen ! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us! Right now, we are looking for a Workplace Services Engineer L3 to integrate our internal team, based in Lisbon. Your responsibilities include: Platform ownership & design — Own base-image architecture, packaging standards, GPO and security-baseline design; own version-currency strategy (n-1 or latest stable), platform capacity and security. Modern management — Lead the SCCM → Intune migration and co-management design and execution (aligned to the Modern Management transformation initiative); administer Windows Virtual Desktop / AVD and AWS DaaS. Automation lead — Design and own PowerShell automation — the plan / execute / test / report cycle for deployment scripts and remediation; drive the tower's continuous-efficiency roadmap. Top-tier escalation — Root-cause complex incidents; act as final internal technical authority; coordinate directly with Microsoft support for SCCM/Intune issues. Certification & onboarding — Certify base and standard software (executables/MSI) and new hardware models; design compatibility testing. Continuity & governance — Own the service Business Continuity Plan documentation and testing; govern SCCM/Intune remote-control tooling and credential access for internal and external teams; interface with EDP governance on the technical roadmap. Standards & mentoring — Author runbooks and work instructions; set standards for and mentor L2. You must have: 5-8 years of experience; In-depth knowledge of SCCM + Intune + AVD, with proven experience in migration and design; Experience with SCCM (design), Intune / modern management, Entra ID, AVD + AWS VDI, Office 365, ServiceNow, security baselines; Scripting skills: PowerShell (run/adapt); Certifications: ITIL v4 Foundations; MD-102 (Endpoint Administrator); CISA / CISSP (plus); Fluency in English. We value: Certifications: SC-900; Azure administration (AZ-800 family). We offer: Regular professional development; Certification paths resources; Regular teambuilding programs; Friendly workplace. Workplace: Lisbon (Hybrid) Claranet: Make Modern Happen!