Workplace Services Support Analyst

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

We are seeking a highly motivated individual for the temporary position of Workplace Services Support Analyst based in our Cape Town office.

The Opportunity:

The Workplace Services Support Analyst is responsible for working with the IT Help Desk to support our internal users, utilizing our current IT Service Desk software.

Key Responsibilities:

• First (and second) line of support for team members from anywhere in the world over phone, chat, email, tickets.
• Deploy laptops to users using appropriate management solution (Apple and Windows)
• Troubleshoot and service computers/laptops (Apple and Windows)
• Upgrade existing customer hardware and software
• Add, Change, Disable users including group membership, email, etc
• Document work within the help desk case management system and knowledgebase
• Responsible for maintaining hardware/software inventory
• Ability to complete multiple simultaneous projects in a timely manner.

Culture:

• Contribute to a positive, inclusive, and respectful team environment by demonstrating professionalism, accountability, and collaboration in all interactions.
• Embrace IRONMAN’s BE ICONIC mindset by bringing an athlete-first perspective, taking ownership of work, and showing pride in delivering exceptional experiences.
• Communicate openly and constructively with teammates and cross-functional partners to support efficient execution and problem solving.
• Demonstrate adaptability and a continuous improvement mindset, learning from each event and contributing ideas to improve processes and experiences.
• Act as a culture carrier onsite and offsite, recognizing that individual behaviors directly shape the athlete, volunteer, and team experience.

Qualifications & Experience:

• 3+ years’ experience in IT customer support, service desk or help desk roles.
• Strong knowledge of desktop and laptop hardware and common software across Apple and Windows environments.
• Experience with endpoint management platforms such as Microsoft Intune, Kandji or Jamf.
• Experience using the Microsoft 365 Admin Center.
• Proficiency in Microsoft Office applications. Advanced Excel skills are advantageous.
• Fluent written and spoken English, with strong communication and interpersonal skills.
• Strong technical troubleshooting and problem-solving skills, with the ability to support users patiently and professionally.
• Comfortable working with globally distributed teams across different time zones.
• Proactive, adaptable and keen to learn new technologies.
• Able to work effectively in a fast-paced, collaborative environment and remain calm under pressure.
• Must live within 80 km of Cape Town and have reliable transport to support hybrid office working.
• Able to meet the physical requirements of the role, including lifting equipment weighing up to 35 kg and accessing equipment located under desks or at height.

Please submit a current CV and include a cover letter (no more than 1 page) with your application.

We are an equal opportunity employer. We consider all qualified applicants without regard to any protected characteristic under applicable law. We also provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment in accordance with applicable law.

The above job description is not intended to be an “all inclusive” list of duties, responsibilities, skill and abilities, required to do the job. Rather, it is intended only to describe the general nature of the job and is a reasonable representation of its activities. Duties and responsibilities may evolve over time.