XiOps Leader

The XiOps Leader is responsible for the day-to-day people management of Xilers (virtual assistants) working remotely, ensuring consistent attendance, productivity, and professional growth. This role also serves as a key operational partner to the XILO founders, supporting payroll coordination, recruitment, social media presence, and business decision-making.

Key Responsibilities:

People Management

• Monitor and ensure attendance and productivity of all assigned Xilers working from home
• Conduct quarterly 1:1 coaching check-ins with all Xilers to review performance, address concerns, and support professional development
• Manage a team of approximately 30 Xilers (headcount subject to change or increase)
• Track and report on team performance metrics (upon client request) and flag issues proactively
• Provide ongoing support, guidance, and escalation handling for Xilers' day-to-day concerns

Operational & Founder Support

• Coordinate closely with XILO founders on payroll notifications and related processes
• Support recruitment efforts, including sourcing, screening, and onboarding new Xilers
• Assist with social media posting and content coordination for XILO's online presence
• Contribute to business analysis and provide input on operational decision-making
• Collaborate with founders on process improvements and team-scaling initiatives

Qualifications

• Prior experience in people management, team leadership, or operations (VA/remote team experience preferred)
• Strong organizational and communication skills
• Comfortable managing a fully remote team and holding team members accountable
• Experience with recruitment, coaching, or performance management is a plus
• Familiarity with social media platforms and basic content coordination
• Analytical mindset with the ability to support data-informed business decisions
• Sales experience is a plus

Key Attributes

• Reliable, detail-oriented, and proactive
• Strong interpersonal skills with a coaching mindset
• Able to balance people management with operational and administrative tasks
• Trustworthy with sensitive information (payroll, performance data)

Salary offer and benefits to be discussed during the interview.