Zendesk Integration Engineer

Req ID#: 416448 Job Description: About Foundever ™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Business Unit Summary 🚀 Join the Future of Digital Transformation in CX! At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CX Interaction Management team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CX space! If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! Job Summary The Technical Delivery – Zendesk Integrations & Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations , data flows , and technical platform configuration . The role partners with Digital Services Delivery , IT , and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation. As the client’s technical partner , you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery , Solutions , Account Management ,  and other IT teams to ensure alignment and successful outcomes. Duties and Responsibilities Your key responsibilities will include: Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication. Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams. Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations. Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led). Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes. Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components. Why You’ll Love This Role: 🚀 Be at the forefront of CX transformation, working with leading CXM technical delivery 🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment 💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results 🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills 🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills Experience Must have: 5+ years’ experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications 3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration) Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact Proven ability to manage multiple customers/projects in parallel (portfolio delivery) Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices Fluent English (written and spoken) — C1 minimum Nice to have: Experience working in Professional Services environments with shared ownership across PM / technical delivery roles Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365 Relevant Zendesk certifications (Admin and/or Developer) Exposure to iPaaS/middleware platforms and integration delivery patterns Experience supporting global/remote teams and managing stakeholder alignment across time zones What We Offer Impactful work . Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. Competitive compensation. Attractive salary and benefits package. Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events. Job Segment: Project Manager, Middleware, ERP, Engineer, CRM, Technology, Engineering