Zoom Support Specialist / Unified Communications (UC) Engineer

This is a remote position.

Job Description:

We are seeking an experienced Zoom Support Specialist / Unified Communications (UC) Engineer to support, test, and maintain Zoom applications, Zoom Rooms, and audio-visual conferencing systems. The ideal candidate will have hands-on experience troubleshooting Zoom desktop clients, conference room AV equipment, cameras, microphones, speakers, and controllers across Windows and macOS environments. Responsibilities include testing and validating software updates, patches, and new releases; performing regression and compatibility testing; identifying and resolving audio, video, connectivity, and device integration issues; coordinating software deployments with IT teams; and documenting test results and technical resolutions. The role may also involve Zoom Phone configuration and troubleshooting, Zoom Admin Portal and Zoom Device Management administration, and supporting AV hardware from vendors such as Logitech, Poly, Crestron, and Cisco. Experience with enterprise endpoint management tools such as Microsoft Intune or SCCM is an asset. Strong troubleshooting, communication, documentation, and problem-solving skills are essential. This is a contract opportunity based in Louisville, Kentucky, with onsite or remote work arrangements available.

Requirements

• Zoom Meetings, Zoom Rooms, and Zoom Desktop Client Support
  
• Zoom Software Update Testing and Release Validation
  
• Regression Testing and Compatibility Testing
  
• Audio-Visual (AV) Equipment Troubleshooting
  
• Video Conferencing Systems, Cameras, Microphones, and Speakers
  
• Audio/Video Quality and Network Connectivity Troubleshooting
  
• Windows and macOS Support
  
• Software Deployment and Patch Management
  
• Unified Communications (UC) Support
  
• Technical Documentation and Issue Reporting
  
• Zoom Admin Portal and Zoom Device Management (ZDM)
  
• Zoom Phone Configuration and Troubleshooting
  
• AV Hardware: Logitech, Poly, Crestron, or Cisco
  
• Microsoft Intune or SCCM Endpoint Management