We are looking for a commercially driven Account Manager to join our team in Dubai.

The Account Manager will own the client relationship from the initial outreach through the successful delivery and collection of the contracted project.

Key Responsibilities

Strategic Account Growth & Expansion

Develop and execute formal 12-month Account Growth Plans for all assigned Class A and B clients.
Proactively identify and pursue cross-sell and upsell opportunities by mapping the client’s internal organizational structure and uncovering new buying centers.
Submit proactive, unsolicited proposals to active clients based on identified operational needs and upcoming event calendars.
Conduct regular Strategic Business Reviews (SBRs) with key client stakeholders to assess satisfaction, surface friction points, and align on future needs.

Relationship Management & Retention

Serve as the primary commercial point of contact for all assigned active accounts, ensuring seamless continuity of the client relationship post-BDM handover.
Act as the client’s internal commercial advocate during project execution, coordinating with delivery teams to ensure service quality meets or exceeds expectations.
Proactively manage contract renewals, ensuring no account lapses due to neglect or administrative oversight.
Identify early warning signs of client dissatisfaction and escalate to the Commercial Director to prevent account loss.

Portfolio Oversight & CRM Management

Maintain meticulous CRM records of all client interactions, account health indicators, and upcoming opportunities.
Maintain a forward-looking view of recurring revenue, contract renewals, and expansion opportunities across the assigned portfolio.
Accept formal account handoffs from BDMs only upon verification that Project #1 meets defined delivery and quality criteria.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field.
Minimum 5–7 years of experience in account management, client success, or strategic sales, preferably in B2B services.
Experience in the events, hospitality, or marketing services industry is a strong advantage.
Proven track record of growing revenue within an existing client portfolio through cross-selling and upselling.
Strong relationship management, empathy, and client-facing communication skills.
Ability to develop and present structured account growth plans to senior client stakeholders.
Proficiency in CRM platforms with high standards of data accuracy and reporting.

Benefits

We value hard work and ambition and we reward it too. Here’s what’s in it for you: