Assistant Manager - Customer Service

Roles & Responsibilities

• Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
• Manage and update client data on CRM platforms Salesforce etc.
• Handle customer queries, complaints, and service requests promptly and professionally.
• Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
• Ensure customer onboarding and documentation processes are smooth and compliant.
• Contribute to customer-centric process enhancements and experience initiatives.
• Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.

Skills Required:

• Advanced Communication
• Customer Orientation
• Relationship Building
• Interdepartmental Coordination

Benefits:

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

*Pls note some benefits are grade specific and may not be applicable to your grade.