Associate Technical Engineer (Hybrid)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Assist with the development and support of API Management and Developer Enablement platforms.
• Support API gateways, developer portals, catalogs, and related tools.
• Contribute to CI/CD automation, deployments, integrations, and self-service capabilities.
• Participate in platform testing, enhancements, and reusable engineering solutions.
• Troubleshoot issues affecting APIs, developer tools, pipelines, and platform services.
• Support monitoring, observability, and operational readiness.
• Collaborate across engineering, cloud, and security teams to improve developer experience.
• Create and maintain technical documentation, standards, onboarding materials, and templates.
• Assist with technology evaluations, proof of concepts, and continuous improvement efforts.
• Monitor platform metrics related to reliability, adoption, performance, and productivity.
• Support API governance, lifecycle management, and developer onboarding.
• Develop automation that improves efficiency and reduces manual effort.
• Adapt quickly to evolving platform and business needs.
  
  

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Basic knowledge of system/software design and deployment.
• Basic understanding of software engineering and computer science principles.
• Basic knowledge of IT disciplines, including development, testing, configuration, deployment, and monitoring.
• Basic understanding of infrastructure technologies and application development methodologies.
• Basic experience with system administration (configuration, installation, patching, and server maintenance) and network management (firewalls, proxies, IP management, routing, and DNS).
• Limited experience supporting integrations and communication protocols across applications, databases, and technology platforms.
• Basic knowledge of scripting or programming languages such as PowerShell, Shell, Perl, Java, or Python.

Preferred Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a related technical discipline required.
• Experience supporting, developing, or implementing software, platform, cloud, or API-based solutions.
• Demonstrated coursework, projects, internships, or practical experience in software development, APIs, cloud technologies, automation, or DevOps practices.
• Exposure to API management platforms such as Apigee, MuleSoft, Kong, Azure API Management, or similar technologies.
• Familiarity with developer portals, service catalogs, or internal developer platforms.
• Exposure to GitLab, GitHub, Jenkins, or other CI/CD tooling.
• Basic understanding of Kubernetes, containers, and cloud-native architectures.
• Experience using observability or monitoring tools such as Datadog, Grafana, or similar solutions.
• Knowledge of API security fundamentals including OAuth, OpenID Connect, TLS, and API authentication patterns.
• Familiarity with Infrastructure as Code, automation frameworks, or DevOps practices.
  
  
  

Success in This Role

• Learn the fundamentals of API Management and Developer Platform engineering.
• Assist in maintaining reliable, secure, and scalable platform capabilities.
• Contribute to self-service developer experiences and reusable engineering solutions.
• Support internal development teams through automation, documentation, and technical guidance.
• Develop into a platform engineer capable of working across API Management, Developer Experience, CI/CD, automation, and cloud-native delivery platforms.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability. 
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month out of the Madison, WI or Boston, MA offices.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

About Us

American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.