Automotive Aftersales Receptionist

After Sales Receptionist | OMODA JAECOO & ICAUR | AUTORUN

Location: Dubai

Department: After Sales

Work Schedule: 6 days per week, with 1 day off

ABOUT US:

OMODA & JAECOO AUTOMOBILES are new brands under CHERY INTERNATIONAL – AUTOMOBILES (A FORTUNE GLOBAL 500 COMPANY).

OMODA

O indicates a positive, energetic tone – Oxygen, the essential ingredient of life. MODA comes from "Modern" – a modern and fashionable lifestyle with emphasis on high appearance level and high-tech products. It is a brilliant art in motion, CROSS-style SUV, Future & Fashionable based on the needs of global users. OMODA represents advanced design, futuristic technology and a brand-new crossover ecosystem.

JAECOO

As a brand-new off-road brand, the name JAECOO is inspired by a fusion of the German word "Jäger" and the English word "Cool." This combination captures both off-road and urbanism while representing a refined style and quality. JAECOO is dedicated to innovation and breakthroughs, leading the new urban off-road trend with exceptional four-wheel-drive performance, remarkable safety features, and forward-thinking intelligent technologies.

AUTORUN is the authorized car dealer for OMODA & JAECOO and iCAUR in Dubai, representing innovative and rapidly growing automotive brands in the UAE market.

POSITION OVERVIEW:

We are looking for a professional, customer-focused, and well-organized After Sales Receptionist to join our After Sales Team.

The successful candidate will be responsible for welcoming service customers, handling after-sales inquiries, managing service appointments, coordinating with the workshop, and ensuring clear and timely communication throughout the customer journey.

This role requires excellent communication and organizational skills, a positive attitude, strong attention to detail, and the ability to manage multiple customer requests in a fast-paced automotive environment.

KEY RESPONSIBILITIES:

Customer Interaction & Reception

• Meet and greet after-sales customers in a professional, friendly, and courteous manner.
• Act as the first point of contact for customer inquiries related to after-sales services.
• Provide customers with accurate information and direct inquiries to the appropriate service team members.
• Maintain a professional customer experience throughout the reception process.

Appointment Management

• Receive and process service appointment requests through telephone, email, website, and social media channels.
• Schedule customer appointments according to workshop capacity, availability, and operational requirements.
• Maintain accurate appointment records and ensure all relevant customer information is updated.
• Follow up on missed appointments and coordinate rescheduling where required.

Customer Communication

• Send appointment confirmations, reminders, and follow-up notifications via SMS or other approved communication channels.
• Send post-service communications to thank customers, encourage feedback, and provide reminders or recommendations for future visits.
• Coordinate customer updates regarding parts availability, service campaigns, and other after-sales activities as directed by management.
• Ensure customers receive timely and accurate information regarding their service requests.

Operational Support

• Coordinate vehicle drop-off and recovery services for customers when required.
• Liaise with the workshop and relevant internal departments to support smooth service operations.
• Assist the After Sales Team with service-related administrative and coordination tasks.
• Ensure customer requests are properly recorded and followed up until completion.

Reporting & Administration

• Prepare and submit weekly reports covering service inquiries, appointment activities, requested service types, recovery services, and other relevant customer activities.
• Maintain accurate customer and appointment records within the relevant systems.
• Ensure all administrative tasks are completed accurately and within required timelines.
• Support management with additional reports and information as required.

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Previous experience in reception, customer service, call center, or after-sales support in an automotive company in UAE.
• Strong verbal and written communication skills in English.
• Arabic language skills will be considered an advantage.
• Proficiency in Microsoft Office applications.
• Familiarity with Dealer Management Systems (DMS) or automotive CRM systems is preferred.
• Strong organizational and time-management skills.
• Ability to multitask and manage multiple customer inquiries and appointments simultaneously.
• Strong attention to detail and accuracy.
• Professional appearance, positive attitude, and customer-focused approach.
• Ability to work effectively under pressure and in a fast-paced environment.
• Strong interpersonal and teamwork skills.

KEY COMPETENCIES:

• Customer Focus
• Communication Skills
• Time Management
• Teamwork & Collaboration
• Problem-Solving
• Attention to Detail
• Organization & Coordination
• Adaptability
• Professionalism

WHAT WE OFFER:

• Competitive salary package.
• Company-provided medical insurance and residence visa in accordance with UAE law.
• Performance-based bonuses and opportunities for career growth and advancement.
• Supportive and inclusive team culture.
• Regular product, customer service, and process training.
• Opportunity to work with innovative and rapidly growing automotive brands in the UAE.