Automotive Aftersales Technical Support

OMODA & JAECOO | AUTORUN Dubai

Location: Dubai, UAE

Department: Aftersales / Service

Work Schedule: 6 days per week, with 1 day off

ABOUT US

OMODA & JAECOO are new automotive brands under CHERY INTERNATIONAL, a Fortune Global 500 company.

OMODA represents modern design, advanced technology, and a new-generation automotive lifestyle, offering innovative and stylish crossover vehicles designed around the needs of global customers.

JAECOO is a new-generation urban off-road brand focused on refined design, advanced technology, safety, and capable four-wheel-drive performance.

AUTORUN is the authorized automotive dealer for OMODA & JAECOO and iCAUR in Dubai, representing innovative and rapidly growing automotive brands in the UAE market.

POSITION OVERVIEW

We are looking for an experienced, technically strong, and analytical Technical Specialist to join our Aftersales / Workshop Team in Dubai.

The successful candidate will act as a key technical reference within the workshop, providing advanced diagnostic support, resolving complex and recurring vehicle concerns, supporting technicians, maintaining repair quality, and coordinating technical cases with OMODA & JAECOO and iCAUR Regional Technical Teams.

KEY RESPONSIBILITIES

Advanced Diagnostics & Technical Support

• Diagnose complex, intermittent, recurring, and difficult-to-reproduce vehicle concerns.
• Analyse DTCs, diagnostic data, wiring diagrams, measurements, and technical information.
• Support technicians with systematic troubleshooting and root cause analysis.
• Conduct vehicle inspections and road tests when required.
• Verify repairs and minimize repeat repairs and unnecessary parts replacement.

Workshop Support & Quality Control

• Act as the primary technical reference within the workshop.
• Provide technical guidance on mechanical, electrical, electronic, and diagnostic issues.
• Support quality control, final inspections, and complex or safety-related repairs.
• Monitor comebacks and repeat repairs and recommend corrective actions.
• Ensure manufacturer procedures, specifications, and safety standards are followed.

Technician Training & Development

• Coach technicians on diagnostic methodology, equipment usage, and root cause analysis.
• Identify technical development needs and support on-the-job training.
• Share lessons learned from complex and recurring technical cases.

OEM / Regional Technical Coordination

• Prepare and manage technical cases with OMODA & JAECOO and iCAUR Regional Technical Teams.
• Submit supporting evidence including DTCs, measurements, photos, videos, and test results.
• Follow up on technical cases through to resolution and maintain proper records.
• Review and implement manufacturer technical recommendations and instructions.

Technical Reporting, Information & Campaigns

• Prepare technical reports for complex, unusual, and recurring cases.
• Review and communicate technical bulletins, service information, campaigns, recalls, and manufacturer instructions.
• Support the correct implementation and documentation of technical campaigns and manufacturer actions.

Continuous Improvement

• Analyse recurring failures, technical cases, and repair trends.
• Recommend improvements to diagnostic processes, repair quality, and workshop efficiency.
• Support the development of workshop technical capabilities, tools, and resources.

QUALIFICATIONS, EXPERIENCE & SKILLS

• Diploma or bachelor’s degree in automotive engineering, Mechanical Engineering, Automotive Technology, or a related technical field preferred.
• Proven experience as an Automotive Technical Specialist, Diagnostic Technician, Master Technician, Technical Advisor, or in a similar role.
• Automotive dealership or authorized service centre experience is mandatory.
• Strong experience in automotive diagnostics, troubleshooting, and root cause analysis.
• Good knowledge of mechanical, electrical, electronic, CAN, ECU, sensor, and actuator systems.
• Experience using automotive diagnostic equipment and manufacturer diagnostic platforms.
• Ability to interpret DTCs, wiring diagrams, measurements, and diagnostic data.
• Experience handling complex, intermittent, and recurring vehicle concerns.
• Experience with OEM technical support, technical cases, bulletins, or campaigns is an advantage.
• Strong analytical, problem-solving, communication, and coaching skills.
• Excellent English communication skills.
• Proficiency in Microsoft Office applications.
• A valid UAE driving license is required.

WHAT WE OFFER

• Competitive salary package.
• Company-provided medical insurance and residence visa in accordance with UAE law.
• Performance-based bonuses and opportunities for career growth and advancement.
• Supportive team culture.
• Regular product, technical, diagnostic, and manufacturer training.
• Opportunity to work with innovative and rapidly growing automotive brands in the UAE.
• Exposure to advanced vehicle technologies and manufacturer technical support systems.
• Opportunity to contribute to the development of a growing Aftersales Technical Unit.