Baby Swim Programme Lead @ Hamilton Aquatics Dubai

Hamilton Aquatics is looking for an experienced Baby Swim Programme Lead to manage and grow our parent-and-baby swimming programme in Dubai, UAE, starting February 2027. If you love helping little ones build early water confidence and want to lead a team delivering safe, nurturing and fun lessons, this is your chance to take your career to the next level.

The role

You'll lead our adult-and-child Learn to Swim programme, combining hands-on teaching with programme management. You'll plan and deliver high-quality lessons, lead and develop a team of baby swim teachers, and make sure every family enjoys an excellent experience. You'll also drive programme growth and retention through themed swim experiences, marketing activity and strong relationships with families and partners. You'll report to the Learn to Swim Manager.

What you'll do

Lesson planning and delivery

• Plan and deliver safe, engaging baby and toddler swimming lessons in line with our scheme of work, assessment criteria and safeguarding policies
• Create fun, high-energy themed swim experiences throughout each season to build engagement and a strong sense of community
• Develop and review the programme with the Learn to Swim Manager every six months, using teacher and parent feedback

Team leadership

• Line manage and support the programme team, including recruitment, induction, monthly team meetings and performance feedback
• Plan and lead training, and carry out site visits to quality assure lesson delivery
• Keep team morale high and ensure all teachers follow our policies and procedures

Programme management and administration

• Plan the programme timetable each term based on demand, and review it regularly
• Oversee attendance, achievements, payments, refunds and programme records on our booking system
• Arrange assessments for new families, catch-up lessons and relocations during pool closures
• Complete weekly programme reporting and maximise class utilisation to meet targets

Families and communication

• Act as the main point of contact for enquiries, bookings, cancellations and re-enrolments
• Handle complaints professionally in line with our complaints procedure
• Build strong relationships with families to support retention and customer happiness

Growth and marketing

• Lead marketing activity for the programme with the Marketing team, including targeted campaigns and social media content
• Organise clinics and taster sessions to attract new families and grow the programme

Health, safety and stakeholders

• Manage day-to-day poolside operations, including safety checks, equipment and secure site closure
• Ensure pool safety operating procedures and health and safety standards are followed at all times
• Respond to emergencies, provide First Aid when needed and complete incident reports
• Build effective relationships with schools, pool operators and internal teams

Qualifications

• Swim England Level 1 and 2 Teaching Aquatics, or equivalent
• Swim England Level 2 Teaching Swimming for Babies and Toddlers, or equivalent

Experience

• At least 2 years' teaching experience delivering lessons to a range of abilities
• Experience teaching baby and toddler swimming lessons
• Proven experience in a role with administration and KPI responsibilities
• Experience leading or supervising a team is an advantage

Knowledge and skills

• Strong IT skills, including using a CRM or booking system
• Customer service and relationship management skills
• Problem solving and conflict resolution
• Excellent communication and time management
• Ability to handle information confidentially

Attributes

• Passionate about early years swimming and water confidence
• Warm, patient and nurturing with babies, toddlers and parents
• A confident leader who motivates and supports their team
• Organised, proactive and focused on growing the programme
• Flexible with working hours, including weekends

What we offer

• A competitive salary package
• Tax-free salary
• Visa sponsorship
• Annual flight allowance
• Private medical insurance
• Continuing professional development opportunities
• End-of-service benefit
• Access to lifestyle discounts

You'll join a team that lives by our core values of Pride, Respect, Excellence, Positivity and Unity, and play a key role in giving our youngest swimmers the best possible start.