Behavioral Health Operations Manager

Why Join KANA

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission driven team committed to meaningful work, community impact, and long-term growth.

Benefits & Perks

• 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution
• Paid Parental Leave
• 80% employer-paid medical, dental, and vision coverage
• Access to 20+ medical plan options through federal OPM benefits
• Employer-paid life insurance at 2.5x annual salary
• AD&D, short-term, and long-term disability coverage
• Generous paid time off and 13 paid holidays
• Free gym membership to the KANA Wellness Center
• Employee Assistance Program (EAP)
• Tuition assistance and reimbursement programs
• Leadership development and internal advancement opportunities
• Eligibility for IHS and NHSC loan repayment programs (role dependent)
• Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The Behavioral Health Operations Manager oversees the operations of the Behavioral Health department and collaborates across KANA departments to ensure smooth day-to-day operations and compliance with KANA policies and procedures. This is a non-clinical position that oversees BH administrative staff and works collaboratively with the Behavioral Health Clinical Director.

Key Responsibilities

• Supports the organization’s mission and goals, quality standards, and patient-centered medical home philosophy. Embraces KANA’s culture of serving the whole person through our provision of services. Incorporates KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Upholds KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Assumes responsibility for department scheduling (to include support staff and providers), village travel, and the department calendar to ensure optimal patient access. Provides direction and clarity to administrative staff on scheduling and calendar issues. Approves time cards and time off requests for direct reports and clinical staff.
• Oversees administrative support staff, providing supervision, onboarding, and training and performance management. Coordinates orientation and onboarding for clinical staff in collaboration with the BH Clinical Director.
• Oversees daily clinical operations of the Behavioral Health department across all locations. Actively seeks feedback from BH Clinical Director and BH staff to identify opportunities for operational improvements in the Behavioral Health department and develops procedures to close gaps.
• Serves as the primary escalation point for operational concerns and workflow challenges.
• Identifies opportunities for care coordination and develop processes for coordination between BH and other KANA departments.
• Manages department purchasing. Collaborates with Health Supply and Purchasing departments to ensure that supplies within the BH department are inventoried and managed appropriately. Develops staff workflows as needed.
• Works with Safety & Risk Management, Infection Prevention, and Quality teams to address safety and compliance issues and improve department procedures.
• Meets semi-regularly with the Patient Access Manager to ensure BH needs are met.
• Monitors BH facilities and communicates with BH staff regarding space needs or modifications. Communicates with and acts as the point person with the Facilities department.
• Collaborates with the Grants and Finance departments to ensure funding sources are appropriately utilized. Works on billing issues and processes as needed.
• Identifies and tracks Key Performance Indicators for applicable positions within the department, with the assist of the BH Informaticist and Clinical Director.
• Coordinates department and individual training as needed.
• Attends all required staff meetings.
• Travels to villages via small plane as needed to assess operations.
• Reviews, updates, and creates department policies and procedures as needed.

Qualifications

Bachelor’s Degree in Business Administration, Health Care Administration, or related field preferred; three (3) years experience managing healthcare administrative functions and support staff; any combination of education and relevant experience. Behavioral Health experience preferred.

Work Schedule

KANA’s standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).

Our Values

KANA’s work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.

Life In Kodiak

Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska’s unique coastal lifestyle, outdoor recreation, and close-knit community.