Belgium: Telecom Technical Coordinator (REF18)

Belgium: Telecom Technical Coordinator (REF18) Postuler Client : A leading telecom operator The assignment is open for English speaking consultants. French and Dutch language and communication skills are a plus. Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants. Mission : The Technical Coordinator is responsible for providing (technical) support in terms of services and solutions to customers and any expansion thereof. Key Duties & Responsibilities: 1. Be the point of contact for inteme/exteme stakeholders regarding technical solutions at customers. 2. Analyze and resolve reports (questions, incidents, changes, escalations...) and provide technical support/follow-up (1st and/or 2nd line) on these. Be responsible for the optimal scheduling of the technical stakeholders involved for the implementation of the solution at the customer, both in terms of service and extensions, in line with the procedures, processes and Service Level Agreements (SLAs) and communicate about this in a timely and correct manner with the stakeholders involved. 3. Correct registration and follow-up of scheduled and executed tasks in the Customer Relationship Management (CRM) tool. 4. Keeping up to date and following up the technical documentation regarding delivered configurations and services by means of the tools and databases provided for this purpose. 5. Provide suggestions for improvement of services/products/processes from operational experience and reality. 6. Pro-) actively initiate actions with the involved inteme/exteme stakeholders for keeping up-to-date (upgrade, new release, outages) of the installations with accompanying products and applications. Administrative competencies/knowledge: CRM Planning of interventions Implementation of tasks such as ordering materials, invoicing, etc. Look up MSA / SLA Look up installed materials RMA procedures Exact Look up articles Check available stock Visio Create and modify asbuilt files Technical skills / knowledge: Remote interventions Remote desktop Teamviewer VPN Networking & OS switching WLAN/LAN/VLAN Firewall (basic knowledge) Ubuntu / Windows Technologies CCTV VMS platforms Nx Witness, Bosch BVMS & IP cameras Fire Bosch FPA / Avenar, remote analysis via Bosch Remote Gateway Intrusion ATS Master, Advanced, Honeywell Galaxy Access control Dinec, IDTech Languages : Fluency in Dutch/French and English Location : Belgium Localisations Brussels Pourquoi travailler avec nous? Équité Équité des rétributions Personnalisation Développement personnel personnalisé Pérennisation Mindset-fit & Cultural-fit Mindset et culture de nos missions Nous tenons à intégrer les meilleurs talents au sein des projets que nous gérons auprès de nos clients. Nos processus de sélection sont très rigoureux dans ce sens. Ceci dit, nous nous n’arrêtons pas à la cohérence compétences - mission, mais nous allons vers le mindset-fit et le cultural-fit. En effet, la cohérence entre la personnalité, les aspirations et les valeurs de chacun de nos consultants et de nos collaborateurs avec le contexte de chaque projet est un principe fondamental de notre philosophie de coopération. À propos de Trusted Advisors Trusted Advisors est un groupe spécialisé dans le conseil, les études et l’accompagnement à forte valeur ajoutée. La créativité et la pertinence de nos solutions sont des leviers de différentiation que nous apportons, tous les jours, à nos clients Grands Comptes, au niveau de la définition, la réalisation, et la maintenance de leurs projets stratégiques, scientifiques, ou technologiques. Fondé en 2007 Collègues 150