Belgium: Telecom UX/UI Expert (REF18)

Belgium: Telecom UX/UI Expert (REF18) Postuler Client : A leading telecom operator The assignment is open for English speaking consultants. French and Dutch language and communication skills are a plus. Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants. Mission of the position: The User Experience/User Interface Design (UX/UI) Expert is actively involved in the short- and medium-term strategy for UX/UI at Telenet, for both sales and service needs. He/she designs consistent digital experiences and customer-centric interfaces on various platforms, so that those platforms would become customers' preferred channels. Key Duties & Responsibilities: 1. Define the framework and guidelines in Telenet's Design System and create UX/UI designs according to the guidelines. Create and optimize end-to-end digital experiences for a wide range of business topics: acquisition, migrations, self-services, entertainment, billing and payment ... on various platforms (mobile, desktop, tablet, Integrated Digital Television (IDTV), Internet of Things (IoT)). 2. Set up and manage a framework with wireframes, visual models, interfaces and prototypes to ensure the quality experience of the Telenet Group brands. 3. Understand customer needs through user research, user testing and analysis of results; translate/implement insights and business requirements into future-proof UX/UI initiatives. 4. Collaborate with (senior) business and technology stakeholders to improve the digital user experience. Support digital stakeholders to transform concepts and branding into a unified digital user experience. Act as an advocate for UX/UI and proclaim the value to the business across the company. 5. Drive internal/external stakeholders toward a streamlined UX/UI strategy and Way-of-Working (WoW). 6. Negotiate with existing vendors in the UX/UI domain to get the best possible price. Monitor the anticipated annual budget in Telenet's UX/UI domain and take necessary actions to maximize efficiency. Troubleshooting: Understand customer needs and transform them into UX/UI experiences. Explore and communicate design concepts through sketches, user flows and wireframes that serve as the basis for high-level prototype development (e.g., user interfaces for web applications). Design pleasant, useful experiences. Contribute to Telenet's Design System and keep it up-to-date. Build with components, monitor and maintain required documentation for reuse for future digital design and development. What is necessary to be successful in this position: Minimum requirements necessary when starting in this position: Bachelor or Master's degree with at least 5 years of experience NL/FR - ENG An entrepreneurial mentality and a passion for customer focus Adaptability Communication, collaboration and teamwork Problem solving skills A user-oriented mentality Attention to detail Nice to have - skills that will be developed in the first few months of this position: Agile and its tools Experience in the telecom sector Languages : Fluency in Dutch/French and English Location : Belgium Localisations Brussels Pourquoi travailler avec nous? Équité Équité des rétributions Personnalisation Développement personnel personnalisé Pérennisation Mindset-fit & Cultural-fit Mindset et culture de nos missions Nous tenons à intégrer les meilleurs talents au sein des projets que nous gérons auprès de nos clients. Nos processus de sélection sont très rigoureux dans ce sens. Ceci dit, nous nous n’arrêtons pas à la cohérence compétences - mission, mais nous allons vers le mindset-fit et le cultural-fit. En effet, la cohérence entre la personnalité, les aspirations et les valeurs de chacun de nos consultants et de nos collaborateurs avec le contexte de chaque projet est un principe fondamental de notre philosophie de coopération. À propos de Trusted Advisors Trusted Advisors est un groupe spécialisé dans le conseil, les études et l’accompagnement à forte valeur ajoutée. La créativité et la pertinence de nos solutions sont des leviers de différentiation que nous apportons, tous les jours, à nos clients Grands Comptes, au niveau de la définition, la réalisation, et la maintenance de leurs projets stratégiques, scientifiques, ou technologiques. Fondé en 2007 Collègues 150