Bilingual Customer Care Agent (German, English, remote in Greece)

Begin Your Customer Service Journey in Athens (For German Speakers)!

Are you proficient in German and driven by a desire to assist others? We're seeking a Bilingual Customer Advisor to become a valued member of our energetic team in Athens, Greece!

Why You'll Be Excited About This Opportunity:

• Competitive Compensation & Benefits: Earn 19,320 euros annually (inclusive of a 14th-month pay), coupled with an 8% performance bonus, private health & life insurance, performance incentives, and 25 days of annual leave.
• Work Schedule: 8:00 AM to 11:00 PM or 9:00 AM to 8:00 PM, Monday to Sunday.
• Opportunities for Growth & Development: This permanent position presents avenues for career progression within a flourishing tech firm.
  
• Support for Relocation: Settle into Athens with a three-week stay in a quality hotel and receive up to 300 in relocation assistance (for candidates relocating from abroad).

Your Responsibilities:

• Serve as the welcoming voice for our German clientele, addressing inquiries and resolving issues over the phone.
• Guide customers in utilizing our online accommodation booking platform.
• Employ your adept problem-solving abilities to troubleshoot issues and devise solutions.
• Maintain accurate documentation of customer interactions in our system.
• Adhere to high standards of customer service to ensure a positive customer experience.

The Ideal Candidate:

• A native or fluent German speaker.
• Proficient in English (C1 level).
• Possession of a high school diploma or higher education.
• Demonstrated proficiency in problem-solving and troubleshooting.
• Passion for delivering outstanding customer service.
• Capability to work both independently and collaboratively within a team.
• Thrives in a fast-paced and dynamic environment.

Eager to kickstart your customer service career in a dynamic setting and explore the captivating city of Athens? Apply now!