Branch Manager

Description

Branch Manager

MSHS Pacific Power Group

Work Location: Jacksonville, FL
Salary Range: $135,000 – $145,000 per year (based on experience)
Annual Performance Bonus: Eligible
Relocation Assistance: Available
Travel: Up to 10%
Direct Reports: 2 Managers
Indirect Reports: 15 Employees

Position Overview

MSHS Pacific Power Group is seeking an experienced and results-driven Branch Manager to oversee branch operations, lead and support employees, and ensure an exceptional customer experience. This position plays a key role in coordinating daily operations, managing branch performance, maintaining operational standards, and supporting the company's overall business objectives.

The ideal candidate is a strong leader with excellent organizational, analytical, and problem-solving skills. They will be responsible for ensuring efficient workflows, developing team capabilities, maintaining regulatory compliance, and identifying opportunities to improve operational effectiveness.

This is an excellent opportunity for a hands-on leader who enjoys building strong teams, improving business processes, and driving branch success.

Key Responsibilities

Branch Operations & Leadership

• Oversee and coordinate daily branch operations to ensure efficiency, productivity, and alignment with company objectives.
• Provide leadership, coaching, and direction to branch employees, establishing clear expectations and accountability.
• Lead and develop two direct-report managers, supporting their effectiveness in overseeing a team of approximately 15 additional employees.
• Coordinate staffing, scheduling, onboarding, training, and employee development activities.
• Monitor branch performance, identify operational challenges, and implement solutions to improve productivity and service delivery.
• Partner with regional leadership and corporate departments to support business goals and operational priorities.

Customer Service & Business Support

• Promote a customer-focused environment and ensure customer needs and service expectations are consistently met.
• Support customer service initiatives, sales activities, and overall branch business development efforts.
• Maintain effective communication with customers, employees, vendors, and internal stakeholders.
• Resolve operational and customer service issues in a timely and professional manner.

Financial Reporting, Documentation & Compliance

• Maintain accurate branch records, operational documentation, customer information, and compliance files.
• Assist with monthly, quarterly, and annual reporting, including branch performance metrics, financial summaries, and operational reviews.
• Monitor key performance indicators (KPIs) and identify opportunities for improvement.
• Coordinate internal and external audit activities and ensure required documentation is available and accurate.
• Ensure branch operations comply with company policies, regulatory requirements, and applicable industry standards.

Process Improvement & Operational Excellence

• Evaluate existing branch processes and recommend improvements to increase efficiency and effectiveness.
• Identify opportunities to streamline workflows, improve reporting accuracy, and enhance operational visibility.
• Support the implementation of new systems, tools, and standardized operating procedures.
• Collaborate with cross-functional teams to improve communication, coordination, and overall business performance.

Required Qualifications

• Minimum of 3 years of experience in branch management, operations management, or a supervisory leadership role.
• Demonstrated experience leading, coaching, and developing employees.
• Strong understanding of business operations, customer service, and operational management.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities, deadlines, and competing demands.
• Strong attention to detail and commitment to accuracy, accountability, and confidentiality.

Preferred Qualifications

• Bachelor's degree in Business Administration, Management, Operations, or a related field.
• Experience with enterprise resource planning (ERP) systems, operational platforms, scheduling tools, and reporting dashboards.
• Experience supporting internal or external audits, compliance activities, or regulatory processes.
• Experience developing and implementing operational improvements and standardized business processes.

Skills & Competencies

• Leadership and team development
• Operational management and organizational skills
• Customer service and relationship management
• Analytical thinking and problem-solving
• Process improvement and strategic thinking
• Communication and interpersonal skills
• Accountability, integrity, and sound judgment
• Ability to adapt to changing business needs and priorities

Compensation & Benefits

• Competitive annual salary of $135,000 – $145,000, based on experience.
• Eligible for an annual performance bonus.
• Relocation assistance available.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Company-paid life and disability insurance.
• 401(k) retirement plan.
• Paid time off and company holidays.
• Additional employee benefits and programs.

Why Join MSHS Pacific Power Group?

At MSHS Pacific Power Group, our people and operational excellence are essential to our success. As Branch Manager, you will have the opportunity to make a meaningful impact on branch performance, employee development, and customer satisfaction while contributing to the continued growth of our organization.

If you are a motivated leader who enjoys building strong teams, improving operations, and delivering results, we encourage you to apply.

Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.