Business Operations Manager

About Firstbase Tens of thousands of businesses — from newly incorporated startups to public enterprises — rely on Firstbase to streamline compliance, finance, analytics, and every part of the back office. It is one platform to run your entire company. Our goal is to make running a business feel like magic. We make it possible by owning the general ledger and unifying data across all business functions. Compliance tasks are flagged — and often resolved — automatically. Real-time business metrics are accurate, accessible, and easy to understand. And if you need to hire a new employee, send an invoice, or file taxes, you can do it from the same interface. We’re bundling what’s never been bundled. We’re not building an incorporation tool. We’re not building an ERP. We’re not building an "AI accountant." We are creating a new category entirely: the Company OS . How we work We cherish the moments when noise fades and we move with clarity, confidence, and focus — doing the right thing at the right time. These moments are when our best work happens, and we strive to create more of them. We value craftsmanship over busyness, clarity over complexity, and resilience above all — whether it takes hard work or patience. We aim high, avoid mediocrity, and speak with fearless transparency. We believe in accelerated career progression and take pride in growing talent from within, always preferring to promote our own before looking externally. About the team Our Business Operations team drives alignment, clarity, and execution across the company, ensuring operational excellence at every level. We move fast, tackle complex problems through data, and keep the business running smoothly as we scale. You'll have a front-row seat to the evolution of a mission-driven company, the opportunity to lead high-impact projects and influence strategic decisions, and be part of a collaborative, remote-first culture that values innovation and initiative. What you will do We’re a strategy-driven team that turns ideas into impact — launching new products, leading go-to-market efforts, and using data to drive decisions, optimize performance, and scale operations across the company. Your responsibilities will include: Collaborate with cross-functional teams to conceptualize, validate, and launch new product offerings. Define KPIs and success metrics for pilots and track performance post-launch. Develop and optimize go-to-market strategies in partnership with marketing, sales, and product teams. Lead data analysis to uncover insights that drive product and business decisions. Build dashboards and reports to monitor operational performance and identify improvements. Establish and run regular business reviews to track progress against goals. Drive process improvements to boost efficiency and scalability across the organization. You should meet the following requirements Based in New York City and available to work from our SoHo office at least three times per week. 3–5 years of experience in startups, with a strong execution track record. Prior experience in a business operations, data analyst, or similar role. Deep familiarity with serving B2C customers, understanding their behaviors, needs, and preferences. Strong analytical skills with the ability to synthesize data into actionable recommendations. Effective communication in English and stakeholder management skills. Entrepreneurial spirit and proactive problem solver. Passion for working at the intersection of strategy and execution. Comfortable in a fast-paced, dynamic environment where priorities can shift quickly. Mediocrity is your enemy. You don’t stop until you get to "great." You’re relentless in pursuit of excellence. You speak your mind, challenge assumptions, and present ideas clearly — no fear of conflict. Perks & benefits Competitive salary & equity: We offer top-of-market pay and a generous equity package — so you’re rewarded not just for your work today, but for the future you help create. Generous raises & stock refreshers: Your impact deserves recognition. We review compensation quite frequently to ensure you're rewarded as your role grows — including stock refreshers so you continue to share in the upside of what we’re building together. Flexible work setup: We offer the freedom to work remotely, embracing diverse work styles, while NYC-based team members can opt for a hybrid setup, spending some days in the office to foster collaboration. PTO & other time off benefits: Take the opportunity to rest and recharge. No questions asked — it’s time to disconnect and come back stronger. Plus, paid sick days, your birthday off, and national holidays. Gear to thrive: We provide a renewable stipend on day one and every two years to create your perfect work setup — laptops, headphones, and more. It’s about giving you the tools to do your best work. Health & Wellness: We support you with a flexible health & wellness stipend, so no matter where you are, you can invest in the coverage and benefits that matter most. Learning & development: We invest in your growth through a dedicated stipend for courses, events, and anything that helps you sharpen your skills and grow in your craft. Parental leave: We support you through life’s big moments — maternity, paternity, or adoption — with fully paid time off. Generous annual bonuses that grow: Expect a bonus that reflects your hard work — usually about 10% of your base salary in the first year. From your second year, a 20% annual multiplier boosts this, rewarding your consistent performance. Company gatherings: We host annual retreats, quarterly in-person leadership planning, and occasional co-working days and happy hours — all fully covered to help us connect and have fun in person. Vacation bonus: After 3 years at Firstbase, you'll receive a generous vacation bonus to take that dream trip. It’s our way of saying "thank you" for your commitment — we’re here for the long haul, and we want you to enjoy the ride. Visa sponsorship: We support great talent. For select NYC-based roles, we may sponsor visas or support renewals (priority for candidates already in the U.S.). Eligibility is case-by-case; we’ll confirm early in the process. Accelerated career progression: We grow from within. When new roles open up, we look to our own team first — because we believe in recognizing potential, rewarding performance, and giving our people the opportunity to level up. Interested? Even if you don’t check every single box but you’re passionate about the role and want to help build something great, we still want to hear from you. We value diverse experiences and unique perspectives.